Customer Ratings & Reviews

Glad that I have it for piece of mind. If they can't fix it, it will be replaced! Whenever I talk to a Geek Squad representative, they are always very friendly and knowledgeable

You never know when you will need a replacement but when you do it is such a relief to use the repacement plan. I've had to use them once or twice and they work great. No hassle highly recommend on anything you buy.

I just got my Samsung S3 Smartwatch. It's really Rugged & it Compliments my Wrist. It has Many features.... Too many to Mention. I like that it has Many WATCH FACES, so you can customize it to your Style Daily.

I've had problems with 2 Fitbits. A battery wouldn't charge in one. A band broke on another. Each time I was able to get it replaced because I had Geek Squad protection. So easy! I loved not having to send the product anywhere.

Great quality, perfect size. Havent had any problems with it at all. Was a gift for my husband and he loves it

My Fitbit broke after a year and a half of having it and the company wasn’t able to do anything for me but offer a 20% discount. Best Buy was able to replace it for me with the use of the warrenty right in the store!

I love it...tracking my steps and my heartbit....i dont need to take my cel from my purse

I usually don't purchase these types of services; however, I am totally glad I did in this case. My product was damaged after the manufacturers warranty expired and I was able to replace it because I purchased this service.

Amazing service every time when I had problems with first watch they replaced it right away

Haven’t had to use this one yet, but I have used others in the past and I am always very satisfied.

This is a great protection plan for a great price and there are no monthly fees it's a 1 time purchase which is awesome. You never have to worry about damaging your device and having to put another $400 down for a new one

Love the fitbit, keeps me aware of when I am/am not moving, motivated me to walk much more frequently than I used to. Also fun to 'compete' with friends. The Charge2 also alerts me as to when I need to move, etc. Love it.

I have had to use the protection plan multiple times. I have never had a problem getting a replacement on my merchandise. Having this gives me peace of mind and I suggest everyone buy this on all their purchases from Best Buy.

I was doing some yard work, and a rock hit my watch, causing it to crack. I went to Best Buy and they replaced it immediately. These watches aren't cheap. It was the best thing I could have done to protect my investment.

Got this to cover the open box Samsung Watch 5 in case something happens with it.

A not so expensive peace of mind insurance for techy stuff.

Absolutely one of the best parts about purchasing a product from Best Buy, really the biggest benefit over online shopping, you can see and feel the products and when they break you have peace of mind and swap it out easy!!

they took my call. Told them what was wrong. Then they said no more. Took care of my issue. I was on the phone for about 25m.

MY WIFE HAS HEART ISSUES AND THE FITBIT IS ESSENTIAL TO KEEP TRACK OF WHAT HER HEART IS DOING AND WHEN HER OLD ONE BECAME ERRATIC THE REPLACEMENT WARRANTY SAVED US A GOOD BIT OF MONEY

I'm really enjoying this watch. I had the first Samsung Gear watch and it was pretty bulky. This is so much nicer and I'm enjoying all the apps on it. Great watch