Customer Ratings & Reviews

Replaced my Samsung watched. Bought a new plan. If they cannot fix it they replace it.

Great product, works awesome and does everything it says.

Glad to have protection on my purchases in case something happens

It's worth it. I always get the protection plan. Easy to do and worth it

Love this. I damage my watch at work. I had no problems using this service.

Super great, works well at home. Would definately recommend.

Good.good good good.goos goos.good good good good.i use every shop

Excellent service! I had a few questions, called the geeks and they helped!

Its always great to have some piece of mind. Will always recommend this service.

Its always great to have some piece of mind. Will always recommend this service.

Its always great to have some piece of mind. Will always recommend this service.

Its always great to have some piece of mind. Will always recommend this service.

Its to make my clumsiness insuranced just incase i drop it by accident

I get an extended warranty with anything over $150 for my protection.

Awesome protection plan. All I had to do is bring it in and they fix or replace it it's just that simple.

Purchased this for a Samsung watch. Gives you peace of mind on damages. But does not cover loss or theft.

These warranties are a life saver just return back all money refunded

Will come in handy when need easy to acesss and get very helpful

I went to the store for my second galaxy Watch replacement through this program and it was hassle free.

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.