Customer Ratings & Reviews

The plan is written to be very generic, so they have plenty of excuses to deny your claim.

I asked for full protection. And I paid almost $100 for this "insurance". Watch was stolen and this doesnt help at all. Not even a percentage off for a new one. So upset ! I am a long time best buy customer. So very upset with the "insurance" they offered me after stating that I will pay however much for FULL COVERAGE on this electronic

Can't get any answers! Can't get repairs or replacements

I usually have problems with geek squad but las fit bit I bought only lasted 5 months and I'm out of $160 bucks cause I didn't get insurance I hope I don't have to use it just so I don't have to deal with geek squad

I don't like Geek Squad because of the simple fact; they don't give you back your taxes when you have to use your warranty to return your product.

I don't like Geek Squad because of the simple fact; they don't give you back your taxes when you have to use your warranty to return your product.

I had my galaxy 2 watch for a Year sent it in for a repair needles to say it wasn't fixed right i was reimbursed for my watch but not this plan

I bought the protection with the first one and never needed it because it was stolen after just a month. Unfortunately, that is not covered. Probably wont need it but I got it again anyway.

I started realizing that I never used this geek squad, maybe if some people who really need help with technology more worth that I really need it.

Not very helpful in my case ! a lot has changed in customer service over the years... sadly to say )-:

Not sure how this will play out. Normally Geek Squad can never fix the product so they just give me a full refund instead.

The watch did not work at all. I paid a few hundred dollars. I reached out to Garmin and there was no response. I still have the watch that is not performing as promised. If i could share a rating of Zero stars, i would.

They lie and mislead you about the warranty. Misleading and outright lying to customers.

What all does it cover on the watch the battery is not lasting as long as it did a few months back does it cover the watch band also

Was banned from wearing the watch at work so now I'm paying for a service on a item I'll never be able to use.

When we purchased the 2 year accident protection, they gave us a generic booklet that had nothing to do with what we purchased

I purchased this service thinking they could actually work on my Galaxy S9 they said initially they could at least ship it a third party to look at it, then they said theres nothing they could do except sell me a refurbished phone replacement at over $250 dollars since they are not authorized to work on it (many complaints about thier refurnished phones can be found) please make it right Best Buy/geek squad!!

I bought the protection because I was concerned the watch would not hold up. I ended up returning the watch, so I don't know if I really would have needed the protection.

My second Samsung watch in 2 years. Both died after an update. Thank God for Geek Squad protection plan

This was a waste as geek squad does not know anything bout the watch other then send it off or refer you to someone else.