Customer Ratings & Reviews

Very happy with geek squad protection plan. Thank you Best Buy for offering geek squad protection plan

You have to always get the protection. Better to have it and not need than need it and not have it.

Must have just in case things happen cant spend asmuch as we do and not have

I had to return my fitbit because of a problem with the band, no problem returning it and I ugraded to a Surgh. Well worth getting the warranty.

Great product….you cannot go wrong with any of their products, they just work!

nice to have support in my home or via phone call, also discounts on other home services

The geek squad agent made our transaction very smooth when my 1st Galaxy Active turned out to be a dud.

Geek squad was busy, but very friendly to us, and was helpful.

I can't say enough about a plan that will allow me two years to accidentally break a product and still exchange it for a brand new one! Love it!

I replaced a Fitbit Blaze with this product after the Fitbit battery began to fail. Love the look of this watch. I liked ( and still like ) the user interface. Rotating the dial is quick and intuitive enough that you figure it out quickly. There are a respectable number of nice looking watch faces available. As a timepiece, I'd give it two thumbs up. The praise drops off after that I'm afraid. Battery life is disappointing at best and in my case, dropped off to down right unacceptable after only 5 months. Samsung was good about getting the battery replaced. They did that in much less time than they specified. I think it was out for repair for less than a week. I think that is pretty good anymore. We've heard of or experienced service that took way longer than estimated. I'd give Samsung good marks for their service and quick response. Back to the S3 as a product. As a fitness tracker, it was disappointing. It counted steps well enough, no particular complaints there. I wore my Samsung and my old Fitbit at the same time on a long walk, and they were within a few percent of the same count. The heart rate monitor was a battery hog, and I ended up following on-line advice and just turned it off. But...doesn't turning it off defeat the purpose of a fitness tracker. Heart rate was not important to me, so I did not particularly miss it. To others, it may be a deal-breaker. The Samsung was horrible at counting stairs. The 4 months I owned it stair counts were often zero. The real eye-opener was walking up a mountain trail at Rocky Mountain National Park. My wife's Fitbit counted well over 100 flights of stairs climbed, the Samsung...12 flights of stairs. No joke, it said I climbed 12 flights of stairs. This was a constant source of irritation and to me, and a real failure of the product itself. Even with the replacement battery I was finding myself charging it overnight, and then again in the early afternoon. Of course if its on the charge overnight, it can't do any sleep tracking either. Sleep tracking was another thing that seemed underdeveloped on the product. Not near as much information on the S3 as the Fitbit. In the end, I decided to return it. Too many compromises. Too many feature didn't work well...or at all. Battery life was unacceptable. All of this is too bad, because it is still a great looking product with a slick user interface. I just can't recommend it. Others have had better luck with this product. Maybe you will too. Don't expect too much if you are coming over from a Fitbit or a Garmin.

I love Geek Squad Product Replacement Plans! No repair or service to wish about; you get a replacement or credit in store for covered items.

I’m inlove with my watch all the functions are amazing definitely recommend it.

I've only ever filed one claim on my geek squad protection but everything went smoothly as expected

2-Year Accidental Geek Squad Product Replacement is the best way to keep your product well protected

This protection is needed and well worth it to protect your purchase

Loved it..........................................................

Best buy has a much better warranty plan then Amazon don't ever go through Amazon they suck

We always purchase the peace of mind of Geek Squad Protection. May never use it, but it is tremendous to have when one does need it.

i love to have geek squad, if my item is broken they are easy yo contact they replace right away.

I love purchasing warranty through bestbuy anything wrong with my products I can go get a new one