Customer Ratings & Reviews

Love the 2-Year Accidental Geek Squad Protection..

I couldn't say enough good things about Best Buy's protection plan. It has always been an easy thing when we have had things fail or need to have them worked on. If Best Buy can fix them, they do and if not, then they replace them with a new product. If they no longer carry that product, they refund the purchase price (minus the protection plan of course) and allow you to purchase a new product if you wish. To me that has been the simplest thing for us. As long as we maintain the protection plan, it has been as simple as schedule service or take the product back to any Best Buy and they take care of it for us. Simple, no hassle. I would recommend no doubt!

I don’t remember this it was such a long time ago and I spent a lot of money with you guys

Does what they say,every time.Honest smart ones at that store are mature and put their all in all into their work.Their work habits are outstanding so signing up for help with your tech will really put a smile on your face.

Loved having this to protect my products. Easy to use.

Geek Squad is Amazing, got to give Extra Credit to Alex, great people, polite, professional, and Friendly Alex did a great job for me. I check to Best Buy web site, Best Buy is my go-to Place for my electronics

I am aiming to get a Gaming Pc in the near future but only had a xbox series s when i picked up the keyboard. it has a gaming mode you can activate using the F12 key and it takes away all expected input delay, for mice i cant always say the same. if youre on a budget and need something that has a good metal frame, has durable switches, and interchangable keys with a customizeable RGB board, this is this keyboard to go with.

love it , it works great wouldn’t want any other mouse than this one

[Employee of bestbuy] Been needing a gaming headset for a while and finally bought. These are memory foam ear pads so it's more breathable than the fake leather pads on other gaming headsets. The mic made a noticeable difference as my friends could hear me clearly on Discord. The sound gets the job done and emulates surround sound decently to hear footsteps in-game. Lighting can be turned off using their Logitech G Hub software.

I had a warranty for a rival 650 mouse from them (I had had it for about a year) and at one point the glue that held on the pads sort of "went bad" is the only way I can put it. The pads started sliding around and the glue squished out from under them. It was really easy to use my warranty. I just went into Bestbuy with the parts, went to the geek squad counter, explained the issue, and they took the pieces and gave me store credit for it. I got a g502 lightspeed with that which I am also enjoying. I was even missing a couple of the included weights from the rival 650 but they still did it. I'm getting their protection for every item from Bestbuy from now on.

After doing research on Geek Squad protection plan I decided to buy it, it seems to be the best deal you can find and easier then most companies warranty. Talk to Best Buy and let them explain it and I promise if yo are buying something for a kid as a gift and it's expensive you will not regret buying this protection plan it will be the best money spent. Geek Squad is easy to work with and if they don't have the same product you bought they will give you a gift card for the same amount you paid for the original product so you can replace it will something at the same price or just put it towards something to help replace what broke.

Very professional and knowledgeable! Would recommend for electronics!

They are always very helpful with repairs replacements and warranties

I haven't had to use this quite yet, hoping I don't have to but it's there and it's nice to have for my expensive equiptment

It's silly not to buy the protection plan on something like a $150+ mouse. The peace of mind knowing that if it stops working right, I can walk into Best Buy and walk out with a new one is a big comfort. I don't feel that the manufacturer's warranty is sufficient because I'm without my peripheral during the transit time back and forth with the manufacturer/

Replaced my headset same day with absolutely no issues

This is a solid headset for the price. The sound quality isn't unbalanced nice amount of high and lows. There are some over the top embelishments tho on some highs if you have sensitive hearing like me. I use it for playstation and my pc. On pc its easy enough to adjust the highs, but not on console. Has decent wireless range, though if you have it in another room, and you walk out and the signal has to pass through a couple walls you will get interference or cuts outs. The 3d sound is great on console, but really shines on pc, with the help of the razer apps. Battery life is great. Had the heqdset for almost a year now. So far theres sign of battery weakening and it does not dishcarge rapidly if unused for awhile. Overall very happy with this purchase.

Gives you peace of mind. I like being able to take directly to the store.

Glad I bought this. Wasn't too sure if I had a faulty product but easily can replace it without worrying if Best Buy would accept the original product I bought. I feel more comfortable buying this than risking getting a product that could be user-blamed and not get a refund/exchange. I'm normally not the type that goes to costumer service so it eases my worry knowing I'm guaranteed to get an replacement!

Geek squad offers the best protection plan on products. It has never failed me in a time of need. Whenever an item broke or needed to be fixed they were quick to help, either replacing my product completely or repairing if possible. Depending on the type of plan and what it covered for your specific device. Geek squad protection plan is the exact reason I always purchase my tech through Best-Buy!