Customer Ratings & Reviews

Geek squad never lets my family down. I am the family tech support guy and I do volunteer to fix machines all around town. When I cannot help due to time or complexity of the issue, I send them to geek squad. They never fail to achieve positive results.

[Employee of bestbuy] Great product all around! really good quality and is smooth!

I don't foresee the probability of something to go wrong and needing the Geek Squad to work on this. I bought 2 - one for me and one for my daughter. With the 2 year warranty on both of them, and the Geek Squad's proximity, I think that it is well protected for any of those "Oh no, nothing can possibly happen ."... moments! There's no Murphy's Law worry....???

The protection plan for keyboards, mice, headphones, and routers is easy to just go in the store and get a replacement. You just pay the difference and the new protection plan. If the new product is cheaper, you get store credit for it.

Very very good! I’ve had this one for a while and have had 0 issue so far. Great for price.

Geek Squad is a must and the best decision I have made. If there is an issue with a product you have the peace of mind that Best buy has covered it and will take care of the product if any issues. A Must have for all purchase

My service was extremely great I went in with a issue to my headset and they were Wuxi’s to help me even allowed me to show up early for my appointment. They were friendly and professional and were able to swap out my headset for a brand new one

I always get the accidental protection warranty when it comes to items like these especially with younger ones you just never know and they have saved me a lot of money over time..unlike the other store warranty you can exchange in store others want you to ship out your items which is a big headache.

Excellent product for a tablet or a desktop. This product is good for a phone also

Definitely worth the couple bucks to ensure any electronic that you pay $60+ for is covered. Never know when you might get one with a shorter lifespan than others and this makes that a non-issue! Have used it once before and they make it trouble free

Definitely worth the couple bucks to ensure any electronic that you pay $60+ for is covered. Never know when you might get one with a shorter lifespan than others and this makes that a non-issue! Have used it once before and they make it trouble free

[Employee of bestbuy] If it ever breaks I can just bring it back and get it replaced, it's quite shrimple.

We are glad that Best Buy offers the Geek Squad Replacement program. So far we have not had to replace any of the electronic devices or appliances we have purchased but it is nice to know that we can if we need to.

i love these headsets and you can switch from your pc to your cell phone with a button. Have been using them 80hr battery time man is like a whole week.

I live the wireless mouse and kepyboard geeek squad protection plan. It is just what I need in case anything goes wrong with these products within a two year period.

Cant go wrong with a cheap outright replacement warranty, basically a return window extension

[Employee of bestbuy] Needed to swap my old keyboard out, and GSP made it easy. Exchanged and paid the difference willingly for a better / more expensive keyboard. Makes it a nice gradient towards better products while keeping my business. Great work

Warranty can save you money. There is a chance the keyboard you want is not there but it is great to have a replacement through a warranty

Love the replacement plan!!! Saved my behind so many times and it’s so easy to use! Just bring your items to a cashier, give them your number to look up the warranty and if they have the same item in stock u get a replacement on the spot no cost. The best part is you can purchase the plan again on the replacement item.

[Employee of bestbuy] Works just fine, bought for my mother so if was a perfect value for her