Customer Ratings & Reviews

My wife loves her keyboard and mouse. We love that you can program it to multiple computers so she can use the keyboard she loves and is a custom using on my laptop and hers.

East to talk with over the phone about a connection issue I had. The people I've had experience with are very good at their job. Friendly and general work / customer attitudes are very good.

Whenever I purchase hardware and software from Best Buy, I purchase the Geek Quad warranty but I have not had to use. But it’s better to have it and don’t need it, then to need it and not have it.

I hardly have to contact geek squad but every time I do I have a great experience with the techs!

I don't know why anyone wouldn't get the geek squad insurance. Nice to have the piece of mind to take it straight to best buy and get things taken care of if you have a problem. Very pleased

I like buying warranties covered by Geek Squad because it allows me to return a non working item for an even exchange or full refund if they don't have the item in stock.

Every time I need help they are there and they don't stop until the problem is resolved. They are also very knowledgeable. I will always buy the protection plans. It's really worth it for a few extra bucks.

So good i bought another one! The 2nd one is for my office. Super comfortable. Durable.

Great service, simple and to the point with no problems at all!

Depending on the cost, the extended warranties can be a life-saver. You have to weight the cost of the plan verses the cost of the product and the likelihood of failure...I almost always buy them.

Goes perfectly to protect my equipment and ensure I can keep going

Really like that I got this because it gives me a peace of mind in case something happens to my item. I would recommend getting this for tech stuff that can mess up.

[Employee of bestbuy] I love the geek squad protection plans they are so easy to work with in store and over the phone.

When my corsair virtuoso XT broke I went in hoping to exchange in store but unfortunately it wasn’t in stock. I grabbed a different headset as a part of the exchange but it wasn’t up to my standards of use. When I went to return it the bestbuy store ended up charging me full pricing of my original headset as opposed to the sales price I had originally bought it for. I ended up losing so much money because bestbuy couldn’t honor their own system. Then when I realized bestbuy did not prioritize any customer satisfaction or service I was backed into a corner since all my money was tied up in these transactions. If I left with nothing I’m out of money. If I order it again I still lose money. Bestbuy was horrible in this entire transaction I had multiple employees “express” sympathy as it’s “corporate” for every scapegoat they needed. When I asked for additional support they advised me to seek out a corporate email on my own and write something. No complaint filing in store no reference to any higher management and no support. The service desk was uninterested, unsupportive, and all rotating staff to not be responsible for my transactions. Everyone acknowledged the receipt discrepancies but no one wanted to help or see if there’s anything to be done. Just “that’s the way it is” and passed off to the next in their chain of command unprompted. Horrible experience.

2-Year Accidental Geek Squad Replacement = "Peace-of-Mind" Insurance on Your Electronic Devices, Because Things Happen. Very Happy Best Buy Offers This Product Plan!!!

Geek Squad protection plans have always made life easier when it comes to owning electronics!

I hope I don't have to use it, but well worth it to cover mice. The sensors or switches may go bad, especially if you use them for work.

It's a low enough cost that it's worth it. Good to have if you need it

Very cool service and features for the Geek Squad. Will definitely utilize them again next time!

I'm not sure if I understand or not purchasing the right protection plan about I have purchased three or four monitors for gaming and a computer and had a difficult time getting every fund on the last one I just wouldn't turn on and ended up shopping at Staples