Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1035 reviews
(1,035 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 3 out of 5 stars
Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product super small and easy to store will up grade soon
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Not really sure of value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it, but not really sure its worth it to be candid. Oh well, better safe than sorry.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth having. Would not get the camera without this first
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Protection plans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money for the camera that i buy never used..
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I Don't Remember Purchasing :)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it's better to have it and not need it than to need it and not have it. Right?
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not been used yet. Not sure yet about recommending protection plan.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement battery ordered under warranty replacement. Then told they couldn't provide it; go find one and we'll reimburse. Uncool
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twice I had my camera broken by the repair center. The first time I even had to pay a out of my pocket for a new plan because it was a new camera. So let's just say I'll think twice before sending my new one for a cleaning this time.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TOTALLY DISAPPOINTED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO VERY DISAPPOINTED IN THIS EXTENDED WARRANTY PROGRAM, I HIGHLY RECOMMEND THAT NO ONE BUY THIS WARRANTY, IT REALLY DOES NOT EXTEND THE MANUFACTURE WARRANTY FOR TO YEARS BUT OVER LAPS MANUFACTURE WARRANTY AND ONLY EXTENDS 1 YEAR. THIS WAS NOT EXPLAINED TO ME AT THE TIME OF PURCHASED. NOW HAVING A PROBLEM, AND NO COVERAGE, AND WAS PRETTY MUCH TOLD THAT IS JUST THE WAY IT IS.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of my money careful and they sell refurbishe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money.I rerun the camera at best buy West Lebanon NH in 1day after buying it Manchester NH and they won't give my money for the protection I purchsed.Its not ok to be money hugger people.I don't want to purchased anything they will want offer.Yeahh put it in uou pocket people
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not like they used to make em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is of poor quality ! You must stand perfectly still while you press the button which is impossible for a 6 yr old or an older person. The only thing this camera was good for was it’s waterproof capacity. Other than that dont purchase.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Shop Elsewhere!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't shop Best Buy, Shop online!! Employees are not trained on Credit Card Sales.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They don’t honor this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been less than two years and the agents in the Philippines refuse to honor my plan, it’s quite frustrating considering how much these plans are
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Always runs out before i need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason my warranty always runs out before i need it. I wonder if that happens to others. I bought this warranty for a camera I purchased and now it doesn’t work properly. I think you should get a free check after warranty expires if you have never used your warranty
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Every try is a new surprise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection plan is probably a lot better for other peoducts. I have a camera and every time it has to be send out to the repair and checking center it cames back with different issues. I do not like this at all. There should be a repair center close to us and the cameras shouldn't have to b sent out across the country for it.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Mimi – I’m sorry to hear that your repairs weren’t completed correctly. Our goal is always to have the repair completed right the first time. If your camera is still experiencing issues, please head over to www.geeksquad.com/schedule to set up a reservation to bring it back into your local store to get it checked out again. In the meantime, thank you for the feedback about out service center locations. We apprecate it.
Rated 1 out of 5 stars
Extra extended warranty reqd even with BB Total?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think it makes sense for me to have to buy additional coverage for my camera if i have Best Buy Total.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service. Fast and easy no trouble would recommend
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When something goes wrong that is obviously beyond the scope of the geek squad repair they tried to get me to purchase a new plan. Nope
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not very protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The last 3 times I sent my camera for cleaning it came back damaged. Why there is only 1 facility for this service across the country?? Why don't you find more places close to customers for that?? I paid for it and I'm scared of using the service now
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No communication.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is 2 months old. Had to be "sent out". Will get it back in 6-8 weeks. (When summer is over and vacation is far behind us.)
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend