Customer Ratings & Reviews

I had an excellent experience with Geek Squad! The technicians were professional, knowledgeable, and efficient. They took the time to explain the issue clearly and provided a solution quickly. I appreciated their friendly and patient approach, and my device was fixed without any hassle. Their service gave me peace of mind, and I would definitely use Geek Squad again for any tech support needs. Highly recommended!

I love it, I watched YouTube to learn how to work it! I’m going to start a travel vlog!!!

As someone who's always concerned about the well-being of my tech gadgets, I've found the Best Buy 2-Year Accidental Geek Squad Replacement plan to be an absolute lifesaver. It's like having a personal bodyguard for your device, providing you with peace of mind knowing that you're covered in case of unforeseen accidents. Firstly, the enrollment process is seamless. Best Buy's staff is knowledgeable and patient, answering all my questions and making sure I understood exactly what the plan covers. They put customer satisfaction at the forefront, ensuring a smooth and enjoyable experience. The coverage offered by this plan is comprehensive, covering everything from accidental drops to liquid spills. It's comforting to know that even in the most disastrous situations, Geek Squad has got your back. It's also worth mentioning that the replacement process is hassle-free. The Geek Squad team is efficient and understanding, making a potentially stressful situation much easier to handle. One of the highlights of this plan for me is its affordability. Considering the cost of replacing a device, the Geek Squad Replacement plan is an economical choice. It's a small price to pay for extensive protection and peace of mind.

Hoping I do not have to use the extended warranty, but I purchased the warranty because I’ve always trust and never disappointed with Geek Squad warranties.

Excellent warranty with my products. Recommend to 100%

I always buy protection because you never know. It's good to know that you will have something in case the worst happens.

Amazing value because it even protects and covers accidental damage, would 100% recommend

[Employee of bestbuy] Extremely useful and eases your mind. I have gotten geeksquad protection on almost all of my devices and they usually make it easy to replace. Although it is a bit unfortunate that sometimes these devices require us to have them be shipped out, it still adds a sense of relief that my device will be taken care of.

Affordable and they're always there to help with any situation regarding any of the equipment under the plane

This has saved me from replacing multiple products out of pocket many times. I'll never buy an electronic without it again.

Totally worth it. Accidental damage is covered, and it makes me feel secure knowing if something happens, I can get a quick replacement. Easy to add and gives extra confidence in my buy.

Excellent service for the protection of your devices.

Worth the cost - especially if you or a loved one is "technologically-challenged". Our technician did a fine job transfering all of our data from our old tower to the new. We also spent most of the waiting time talking computers and how tech had evolved over the years.

Overall I was really satisfied with my geek squad installment service. The team arrived earlier than expected which is a good look however i wasnt there…the tech did an amazing job working with me and was patient until i got there to open up. The techs were diligent and even began building while they waited for me to arrive !! Definitely worth the money for these professionals.

I buy this on almost every item I purchase from Best Buy. I also bought the other type of annual service plan they sell so I'm fully covered for all our 13 yr old's electronics. I don't fully understand what each plan/policy really actually covers but so far having them has paid off, especially when a $1400, less than 1 yr old, computer went bad a few months ago. It took a few tries but a very professional young manager stepped in on our 3rd appt for same issues & made it right It gives me peace of mind that our electronics are covered especially since we aren't able to repair them ourselves. My only issue is that I still haven't seen a detailed write up of what either plan covers (parts? accidents? Idk!) so I feel at the mercy of whoever serves us that day - but we are happy so far & I recommend getting the Geek Squad Service protection plan if you cannot fix your own computers. And always make an appointment online before you show up, in case they're busy.

Our daughter has a tablet and we always get the warranty. They do a great job of replacing it when it gets cracked. No issues

best thing ever ! i never buy things at best buy without this again

Great idea for the Aura picture frames I bought for all my family members.

Definitely a peice of mind for my new RODECASTER pro 2

Great to have peace of mind. Good price for item if any issues for replacement.