Customer Ratings & Reviews

I don't like the service. But I need insurance....

Really glad I added the Geek Squad Protection Plan. Stuff happens, and it’s nice not having to worry about repair costs or headaches if something goes wrong. The process is easy, the staff is helpful, and the peace of mind is totally worth it. Would definitely recommend.

I got this service for my ps5 controller( stick drift nonstop) and my turtle beach 600 gen2( mic breaking flaw). Best buy replaced both with no problems. Even going back 10+ years ago when i got my Beats by Dre, they would replace them with no issue. My only complaint is that the service is a one time use thing so if your controller has the warranty and you get stick drift and you return it, you gotta buy the warranty again for the new controller. Makes sense, i get it, but i wish i was different. Minor complaint but the few bucks extra is better than spending hundreds to replace something on your own.

The Geek Squad is always helpful online and in store, even if you have not paid for service. The in store representatives are always willing to help.

Been using Geek Squad for pretty much everything I get from Best Buy, honestly the smartest decision anyone could make, super efficient customer service response

I am do glad I purchased this. It saved me a lot of money. Always consider this for products that are expensive or have a tendency to break.

Geek squad protection gives me the piece of mind if anything happens. Small price to pay for that big piece of mind.

Really comes in handy with the Xbox Elite Series controllers since they have stick drift and bumper issues frequently. Just get this each time and easily swap out for a new controller when they inevitably break.

If you have to use the best buy extended warranty just remember that it ends right then and you'll have to purchase a new one for the replacement controller. If the controller is not in stock in your color they will have to order you a new one in your color. If they have a different color than you bought in stock they will not exchange colors. However they will refund you your purchase price if they can't find a replacement in your color. If you do use the extended warranty during the 2 year period, you will get a prorated refund on the amount you have left on the two year policy. Without the best buy extended warranty, the alternative is using the Microsoft warranty which doesn't last near as long, and you will have to send it off to Microsoft and wait 10 to 14 days to get it back, and they will send you one that's refurbished. This happened to me five times within several months before Microsoft refunded my purchase. So even though the Best Buy warranty is expensive, they do hand your replacement controller if they have it in your purchased color only, and even though the warranty ends at that point in time, they will prorate you what is left in the 2-year policy if you have to use it before the policy is up. That ends up being cheaper than buying a brand new controller, even if you purchase one of the cheapest Xbox brand controllers on the market

I jave had this keyboard for quite some time now, almost forgot i purchased it here. But after years of daily use, it still works like a charm

I think it’s a good “Just in case” fall back. Sometimes I get to enthralled in my games it’s comforting to know I have an extra safety net.

Works really good and battery life is great. Can’t complain and it’s lasted over a year.

I ordered the Sony DualSense Wireless Controller in Chroma Indigo from Best Buy and was blown away by the same-day pickup option! The ordering process was seamless, and I was notified immediately when my order was ready at the Woodmore Towne Centre, MD location. Talk about fast service! This controller is a game-changer! The haptic feedback and adaptive triggers really elevate my gaming experience on the PlayStation 5. The Chroma Indigo color looks even better in person! It's super sleek and vibrant! Best Buy made this whole experience so easy. Between their excellent customer service, quick notifications, and reliable same-day pickup, I’ll definitely be coming back for my next gaming accessory.

Great insurance even if you don't use it in the future you never know what might happen like a dog chewing the cord of headphones for examples.

Great mouse and keyboard for the price. You cant beat the best buy prices.

Solid mouse keyboard combo without any connectivity issues.

Great value. I have already used the warranty because of a fault of my own.

Always get the warranty it has saved so many times over the years

Very fire protection just incase anything were to happen

Great product and nice to have coverage in case of an accident.