Make sure to protect your new gaming accessory. Geek Squad Protection enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your gaming accessory fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
Q: Does this plan cover issues not covered by the manufacturer's warranty?
A: This plan will provide a replacement or reimbursement for covered issues that your manufacturer's warranty does not.
Q: What is the plan's term length?
A: The plan's term length is 24 months.
Q: Why should I consider getting this plan?
A: This plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.
Q: What happens if the gaming accessory stops working?
A: With Geek Squad® Product Replacement, you will receive a replacement or be reimbursed if your gaming accessory stops working.
Q: How do I get a replacement controller with my warranty
A: It’s super easy. If you bought the warranty, simply return the controller and they give you a new one. I’ve had to do it twice for controllers. My son is hard on them. I simply swap it out, and ALWAYS pay for the warranty again.
Q: If my dog happens to chew my controller up will it be covered?
A: Basically, so long as you can physically bring the item back in store, even in pieces, they should very well replace it.
A: I agree with you. This replacement thing is a bit upsetting. I remember the item being covered for 2 years regardless of the number of times you need service. I believe that the current policy being presented as a "warranty" by the Best Buy staff is misleading. It should be presented as a "replacement plan" as the name states, and the fact that it ends if a replacement is issued before the 2 years is over explained. You're not getting a "FREE" replacement, you're pre-paying for a new item at a discount. If you don't use the plan then you've paid an additional fee for an item that has 2 years of wear and tear on it. It's only worth it if your item breaks close to the end of the 2 years.
A: They check under your Best buy membership or phone number.
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