
Make sure to protect your new gaming accessory. Geek Squad Protection enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your gaming accessory fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
Q: Does this plan cover issues not covered by the manufacturer's warranty?
A: This plan will provide a replacement or reimbursement for covered issues that your manufacturer's warranty does not.
Q: What is the plan's term length?
A: The plan's term length is 24 months.
Q: Why should I consider getting this plan?
A: This plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.
Q: What happens if the gaming accessory stops working?
A: With Geek Squad® Product Replacement, you will receive a replacement or be reimbursed if your gaming accessory stops working.
Q: How do I get a replacement controller with my warranty
A: It’s super easy. If you bought the warranty, simply return the controller and they give you a new one. I’ve had to do it twice for controllers. My son is hard on them. I simply swap it out, and ALWAYS pay for the warranty again.
Q: If my dog happens to chew my controller up will it be covered?
A: Basically, so long as you can physically bring the item back in store, even in pieces, they should very well replace it.
A: They check under your Best buy membership or phone number.
Q: Does it have to be the same color controller?
A: No, I exchanged my white controller for the sterling silver one no problem.
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