Customer Ratings & Reviews

I got this protection plan for my PS5 controller just in case I accidentally damage it. I really do recommend it For the PS5 controllers because there’s reports saying that they’re starting to drift.

Geek squad services are the best. They have not failed me yet. They are very knowledgeable of the products and they have great customer service

Bought for Xbox box controller. Absolutely worth it, after playing a lot of COD my left thumb stick started sticking. Went in for replacement and it was hassles free.

If you a gamer then these are for you! They are comfortable and very clear sounding.

Never had an issue when i needed to use my protection plan.

I absolutely LOVE Best Buy's Replacement Service. I don't have to keep up with receipts! I just go in with my phone number and they take care of everything!

100% worth every penny. Replaced with no questions asked.

Very easy replacement unlike other stores that tell u theyll repair and send it back to u in a couple days to a week

Never had any problem replacing something under warranty very helpful and the team advices you if it benefits you.

Can't take the chance of finding out you purchased a lemon. Puts the mind at ease knowing I have 2 years to use them to their full potential.

Protection plan was the best I’ve ever purchased. Tv was installed professionally and help was available if I asked

I like geek squad services except having to wait until the second year to get help from the store i think if a person buys a warranty on a product from best buy it should start when at first with the two years from geek squad and not the first year with the manufacturer

When buying high end electronics always protect yourself from a faulty item

You never know when something could happen to that appliance you just bought. Better safe than sorry

Very glad I got a plan. Was worth every penny and I dont have to pay more than I would have without it.

Item came fully functional with no joystick or button issues. Was missing the box but for the savings and quality it was worth the purchase so far.

painless service. walk in, give them device, walk out with functional device.

Great! Bought with PlayStation controllers and had to replace due to wear and tear. They were replaced, no questions asked, without a receipt, but by looking up proof of purchase with my phone number!

Great! Bought with PlayStation controllers and had to replace due to wear and tear. They were replaced, no questions asked, without a receipt, but by looking up proof of purchase with my phone number!

I bought the protection plan on Nintendo Switch joycons. So far I haven't had to use the plan, but I have used the Geek Squad plan for another item years ago and they took care of me with no issues.