Customer Ratings & Reviews

Geek squad is always worth the added money for their services

good quality keyboard with responsive inputs and feel

Love geek squad. They’re always there to help and go beyond the call of duty.

I didn't realize that I had actually bought it, until I went to exchange an XBox controller I had purchased months prior, and it ended up being a lifesaver, as I was able to replace the controller no problem, and repurchase the protection on the new device, for a lesser cost.

It works amazingly no issues whatsoever runs so smoothly just how i like it

If you ever had thoughts about getting the 2 year replacement plan on all product $75-$99, and decided not to, let me ask you this, Do you still have that product? Has it been less than 2 yrs? Are you noticing any performance loss, or weird bugs? If so did you get the 2 yr replacement plan? If you said, No, I’m sorry if you like that product you bought, and needing to get another one you will have to pay full price again. If you were smart and purchased the 2 yr replacement, no matter the situation with your high dollar product, you can take it back before the 2 yr replacement date expires and receive a replacement for no cost to you, or for a small onetime payment as your replacing your product for free, get another 2 yr replacement plan and continue the great service Beat Buy offers to all there customers, it’s a Win, Win.

[Employee of bestbuy] If you have the chance to add the warranty to your products, definitely do it!! It’s inexpensive and worth it. My product was defective after the year warranty with the manufacturer so I would have had to buy a new one. But with the warranty I purchased in store, I was able to go back and get my item replaced in store! The warranty’s vary per product, so make sure you leave knowing which one applies to your product!

For some high risk items, this warranty is great. for example stick drift on controllers, i really wont buy a controller anywhere else, especially ps5

Hands down best warranty ive used had an issue with my headset and bestbuy took care of it and i walked out with a brand new headset no sending your old device in to the manufacturer i was in and out

Geeksquad has been good protection for us through out the years.

I was having issues with my Dual Sense Edge PS5 controller. I was in the store for every bit of 10 minutes. It would’ve been even quicker if there weren’t people ahead of me. I was given a brand new replacement controller with minimum questions asked. They also allow you to add warranty on the replacement item.

Geek Squad warranty gives you ease of mind to get it replaced or fixed

Insurance for my products purchased at Best Buy. I highly recommend it.

The protection plan is always a yes. It’s a life saver.

Protections plans are a must for new tech. Everything breaks so easily nowadays

The warranty is worth every penny. I bought a pair of ear buds for my husband and just a month after, he dropped one and when he found it, it had been run over in the parking lot. The warranty replaced them with a brand new set.

[Employee of bestbuy] Always get that geek squad protection because no one can predict the future

Totally worth it. Accidents happen, and this plan gives you that cushion if something goes sideways. Geek Squad makes the replacement process smooth and fast. It’s especially great for pricey tech or gear that gets heavy use. You hope you won’t need it, but when you do—it’s a lifesaver.

Insurance is absolutely necessary in the event of tech failure

Product protection for an extra added piece of mind at a great price