Customer Ratings & Reviews

This was outstanding in case something happened to my product which it did. Was quick and easy to get a new replacement and had excellent customer service will definitely be buying more later on!

So far with best buy geek squad service I'm 100 percent happy and satisfied

Wonderful service and deal for what you pay for. It is easy to use.

I enjoy peace of mind knowing that I´m covered if the unexpected happens.

The absolute best thing to get if you have pets or kids

Great product. The customer service always nice and ready to help

I purchased this warranty for my new controller after I used the warranty to replace my old controller

Overall best warranty ive ever had highly recommended

They are very helpful to our questions and concerns. They don’t rush you off. They seem to understand our concerns and fully explain for understanding.

Great service and customer care and support with problems with any products i may come across......

I love going to Best Buy to buy stuff I need for my gaming pc

Gotta have geek squad protection on my kids electronics to keep them going in case they break.

Excellent customer services and on time response for the ticket.

Geek Squad accidental replacement has saved me thousands over the last 20 plus years of buying from Best Buy ! I have always purchased the replacement plans for anything over 50 dollars is my rule of thumb and let me tell you I have had many things go wrong with many different items and Geek squad has always been there to save the day ! I have only had one bad experience out of probably 30 or more different returns over the years where they would not fix a tv and that was just due to a worker that didn't seem to like customers and tried every way possible for the repair to be denied lol

Always buy your protection, you insure your house and car, insure your products as well. Factory warranties are never as good as best buys geek squad protection!

You know... I had great experiences with the Geek Squad that I've looked forward to our brief interactions. I show them my faulty product they sincerely apologize for the inconvenience and ask me if I got the GEEK SQUAD warranty. Oh ho why yes Alex I do in fact got just that I say more or less. Then Alex gives me a brand new replacement. Oh how I love walking out Best Buy a satisfied customer. Alas these two years went by without a hitch and I didn't get to have that pleasant visit after all. Sigh maybe next time.

My son love these controllers and has several of them. Just brought him this one as one of his stockings stuff for Christmas. One advice that I have is! if you have anyone that is a hard gamer like my son put the warranty to protect for stick drift.

Best tech guys always so good and full of new information love the warranties in all my products they are always reliable Bring my ps5 dual sense controller got it change right away great service all the time

Very good headphones very clear sound and fast charging

This is a king of things that must have, I would say mandatory when talking about Game Controller.