Customer Ratings & Reviews

Great feeling to have knowing if so thing goes wrong I can go to the store an get a replacement

amazing service it’s been 3 years and it still works perfectly, they also helped me fix an issue with my cars ac controls during the stereo installation and they didn’t need to

Has been absolutely necessary with my series 2 elite controller that I’ve now swapped out 3 different times due to faulty receivers that eventually go bad one place or another. The gamepads have been switched out with very little questions asked beyond the initial issue being detailed. I will continue to buy the insurance with all my electronics purchased through BB

This was outstanding in case something happened to my product which it did. Was quick and easy to get a new replacement and had excellent customer service will definitely be buying more later on!

Greta value. Will be purchasing my iPhone from Best Buy from now on and canceling my phone insurance through ATT!!

Works as advertised, bring the broken item into a Best Buy and they will replace it or give you a gift card of the same value so you can buy another of whatever you need. Say they stopped making the model and upgraded, you can get the upgrade!

Always a great way to keep your electric covered in case of a faulty product

Was able to cover my ps5 controller when it had stick drift.

Good product I have used it several times in the past. Normally wouldn’t go with it if it were all state but they have a pretty good ROI

Can go wrong with a warranty has came in handy several times

Very easy process to get help i will always put geek squad on my purchases and very resonable prices

Protection plans are must and a garuntee your product is always safe. Life throws mishaps your way so insure your hard earned money is safe. Always buy best buy protection!

Love geek squad their services is amazing and their so easy to speak with and understand your needs with fast turn around dates and times

This is SO WORTH IT on high-touch items like controllers and earbuds/headphones, especially if kids will be using them. Accidents happen, products wear out, and Best Buy are great about honoring these Replacement Plans. Sure, it might make that video game controller more expensive than you planned for, but you'll be thanking yourself a year from now when one of the littles gets excited and drops the thing on the hard floor and it breaks.

Love best buys warranty but expensive. Compared to other stores.

Best tech guys always so good and full of new information love the warranties in all my products they are always reliable Bring my ps5 dual sense controller got it change right away great service all the time

The agents was professional and courteous and made my dayz easier

its a really good mic and it lasts for a really long time

The protection plan has saved us many times. IT IS WORTH IT!! We hesitated getting our 12-year-old a laptop, but after the ease of getting one replaced, we can get any electronic as long as we have this protection plan.

A great plan to give you peace of mind for your purchases.