Customer Ratings & Reviews

Definitely a no brainer to get their protection plan when buying tech that you use daily. Remotes, headphones, controllers, etc. Small price to pay to replace an expensive item. You don't even have to break it-worn out buttons, stick drift on your controller, just doesn't work like it did out the box, replace it and all it costs you is buying the protection plan again. Win win.

Geek squad for the most part are very hopeful and it’s quick sometimes. If you have an appointment it’ll be faster. The wait time does take a while which sucks

Geek Squad Replacement has been my go-to solution for tech troubles. Their seamless process, speedy service, and coverage for accidents have saved the day countless times. From laptop glitches to accidental drops, they've got it all covered. Their professionalism and efficiency make them a trusted ally in the world of technology mishaps. If you value your devices, Geek Squad Replacement is a must-have safety net.

Protection on electronics is a must...............

I had a geek squad warranty for my PS5 remote. The remote went bad, brought it into the store and they replaced it right on the spot. The rep that helped me was knowledgeable, easy to talk to and a pleasure to deal with.

I must say, the experience exceeded my expectations. The registration process was straightforward, and the customer service team was incredibly helpful and responsive throughout. When I needed to file a claim for a damaged item, the process was seamless and efficient. I was able to get another mic the day it unexpectedly stopped working! Highly recommend!!

Gotta have geek squad protection on my kids electronics to keep them going in case they break.

This is a king of things that must have, I would say mandatory when talking about Game Controller.

So far with best buy geek squad service I'm 100 percent happy and satisfied

Geek squad in one of the best for gaming. There controller feels rlly help my aim and game play so I definitely recommend these idea and I also love there things they make

We got a warranty because our last two controllers, our children played with and they didnt last too long.

Great device coverage for the value and now I don’t have to worry about replacing (another) expensive headset!

Nothing beats having warranty on your controller especially when it's such an easy progress with geek squad. Came in expecting to have difficulties like other stores usually do but the whole process was nice and easy to do and left me felling happy with trusting Best Buy's Geek Squad.

This has saved me as the Xbox controllers tend to have a short life. Was able to return and get a new one even after the Microsoft warranty expired. Very easy - love the geek squad warranty!

I enjoy peace of mind knowing that I´m covered if the unexpected happens.

Super Good Coverage for your Appliances A Very Good Option

The most amazing insurance, any time your stuff breaks they fix or replace it, and the cost of the new insurance is the only cost in most cases. I tend to have stick drift on my xbox controllers within the first month or so, and this saves me a ton of money by allowing me to keep my controllers newer.

Best Buy has the best extended warranties available. Though as it varies in price per item, some items it seems to cost a little too much when adding the extended warranty. I bought it for my PS5 controller. I think it's great insurance for controllers as they are statisticlly bound to fail. They basically give you a second controller (Gift Card) for only $19.99. Of course you have to give back the initial, broken purchase. I get the extended warranty for all my electronic purchases. I always try to get the accidental coverage. Most times, I use the coverage more than it costs in the long run. I'm also a big believer in insurance.

Wonderful service and deal for what you pay for. It is easy to use.

Purchasing a protection plan is always the best thing to do I have never had a problem getting and item fixed or replaced with the geek squad protection they have never let me down