Customer Ratings & Reviews

We bought the warranty for this product and went to use the warranty cause the headphone had broke and they didnt have them, i had to pay another $110.00 for new headphones that my son does not like very much. Im not happy about this situation

It’s a very nice and good service by the geek squad

This is good if you have some problem with the accessories

Didn't get was advertised,asked about if I needed to use it,told PC would be sent out for repairs,when I bought this I was told it would be repaired on site.False advertisement

Had to get this because controllers only last a year if I'm lucky

I thought the 2 year warranty would last the 2 years and not end the day i replaced my controller, if that was the case i would’ve gotten the cheaper one

My product was faulty to begin with but still had to use my expensive protection plan

There was literally a used controller in it and is missing buttons! Says I missed my window to return it! Im a travel bartender so i got it and had to leave town for a over a week and when i got back all i wanted to do was sleep and watch netflix. When i finally opened it.... to my surprise was a used not functioning controller. Thanks best buy..... great customer service.... tried to add a picture and just keeps failing..... big surprise....

Its only good for one time use. Once i return & exchange another Playstation 5 controller. Due to the analog stick drift problem. I needed to pay another $20 protection plan. Smh

Product replacement is cool and saved me money however I do wish on some products if you had already had to return it for the same problems it should be a 90 day instead of a 30 day. Otherwise your always paying for this and coulda bought that product over again.

Manager at Best Buy Montclair was trying to force me almost a full balance of a new controller. When I already had an existing extended warranty. I was lucky another manager jumped in and took care my concerns

I don't like them they are dishonest and I dnt think they work's with there potentials

decent purchase. would not get again as i didnt use it.

This product was released in November of 2019. I purchased my controller about January of 2021 with a 2 year Geek squad replacement that was $60. In March of 2021 my product was faulty, I attempted to get it replaced but was told Best buy would no longer receive the product as it was discontinued. Why offer a 2 year protection on a product best buy planned on discontinuing. I was ONLY offered store credit. My intention is to purchase a controller. Now I have $240 in store credit with no need for anything from Best buy. Extremely helpful customer service but this entire experience has been awful.

It's nice to be able to come in and trade out a messed up Xbox controller, but apparently it's only good for 1 month even though you buy a 2 YEAR plan.

To expensive and Best Buy manager in Winchester, VA made me use my warranty on a headset that was shipped to me in NON WORKING CONDITION from the factory.

Policy is super inconsistent depending on who you get at the return desk

Was treating very poorly at this location in Brentwood Mo

Not worth it, rep pressured me into getting it and then oversold it after I agreed

Okay i do not like it but i now some one eles will like it