Customer Ratings & Reviews

For repairs I do not recommend it but to make an exchange

For repairs I do not recommend it but to make an exchange

Headset broke within the first year. Charging port broke and won't take a charge.

The customer service member placed the warranty on the wrong item. Didn’t find out till I needed to use it. Was clear on the product I wanted it for. Why would I want to place a warranty on an item that’s less than 20$ ?

It’s a very nice and very good service by the geek squad

Purchased this product for myself better than expected

Haven’t had to use this yet. BUT..... I am not a fan of Geek Squad.

Got 2 year warranty on my Turtle Beach Headsets they broke in 20 days and i had to replace them. i was able to replace them for free with the 2 year warranty but was told i needed to spend another $40+ to get a NEW warranty. I didn’t expect to use this so soon greatly disappointed.

Would be great but when I live an hour away from any store and gas like it is pretty much defeats the purpose. They should make it known they don’t replace with shipping only in person!!!! Will never get this again. Wasted money!

This is not good just now i see mayy time they changed me two time for 2yrs and one time chager me for 4yrs how come the chage me so much in one order????

So how come you buy a two year warranty replacement warranty and they break you send me a new one and I have to buy another two year warranty how does that even make sense my two year warranty should be valid for two years

I returned the item I purchased with this plan which in past experiences has caused the replacement plan to be reset. In this case I got a new item (which broke shortly after) and the plan was not reset so it was pretty much useless.

Very dissatisfied! Geek Squad is unwilling to work with a person who is an INVALID and unable to go to the store! Was on the phone with about 8 people, and no satisfactory solution was made. Must wait until I go in person!

I'm not used the service yet but I was unaware that this protection plan was on my controller and not the entire Xbox system. I'm not sure if the cashier was new or what the issue

It is overpriced, and that is not a good selling point for me because I work hard for my money.

This is bs I bought the remote for the xbox and broke in 2 months and they want me to pay more

Waste of money. I wish I never spent the money. Not worth it

Still had to pay a “service fee” to replace my item that I wasn’t told about when buying this warranty.

left stick stopped working midway through my Elden ring playthrough and I have only had the controller since the end of December. A $90+ controller should last longer than almost 4 months

The renew price for the warranty is crazy high. Use to be reasonable, buti will never purchase it again since they changed their policy.