Customer Ratings & Reviews

I haven’t had to used it yet but according to what they

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

Definitely worth getting when purchasing any electronics. You never know what could happen. It could come straight out of the box damaged or something could happen down the line. Alway good to have a back up plan

Necessary product does not hold up under heavy use for more then 6 months.

Great service broke my controller and they replaced it no questions asked.

Had a problem with my Xbox controller they replaced it no issues with the protection plan

Always great services. Never been dissatisfaction.

I recommend you get the protection plan because they male sure you get a replacement quick and easy

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! They will absolutely replace the item if it cannot be fixed or if it has needed to be repaired a certain amount of times.

Often a warranty is not worth it. Like if you buy a car it won't break in the first 1 or 2 years. And if it does break, the warranty probably won't cover the most expensive defects. On the other hand a warranty for something you carry like a cell phone, tablet, or game controller makes sense if it can be dropped. For that Geek Squad is the best. Fix/replacement or your money back.

Good service overall there isn't much to say i had a great experience

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

No regrets. This is a very good controller, and accessible. No complaints!

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. Ther replacement process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

Great support with returns and makes the process efficient

Warranty is usually worth would highly recommend!!

GREAT TO PURCHASE WITH ANYTHING YOU PURCHASE FROM BEST BUY

This has come in handy more times than i can count and it's always a hassle free interaction. As a person with social anxiety i no i never have to worry about getting my products replaced or repaired with this.

8yo's always breaking them or spilling something on them. This is one warranty that's worth it!