Customer Ratings & Reviews

Geek squad has been amazing just a phone call away or walking the door in the right there to help you.

We always purchase geek squad. Theyve always done a great job repairing or replacing anything under the warranty.

Recommended, as Sony has cheaped out on replacement controllers. I am on my second replacement, after the original worked well for many years. First replacement fell to controller drift after 1 year and is not usable.

Geek squad helped with our broken Vr, Eva’s hassle free and fast! My son was static that he received a replacement

The employee was super quick and helpful with getting my PS5 controller and in the color I wanted!! They also made the transaction quick and easy so that I can get in and out quickly so that I could go home and try out my new controller!

Handled everything appropriately and conveniently.

This protection plan is a must have accidents happen and Best Buy makes it a very easy process to get you a replacement!

The agent help tremendously in setting up all devices and I've not had issues since

If you're buying Joycons, like I did in this instance, they promise to replace it if they begin to drift. My first pair of Joycons started to drift a little under 2 years in to owning them, so if that happens to my new ones, then this should, in theory, replace them. Who knows if the guy was lying to me or not if this situation does end up happening to me but I will take his word on this.

First time using this service for an xbox controller since they dont last long the wear and tear it's pretty good idea to use this if you want to make sure you get the full use out of it weather it expires sooner later or if the controller last that long never know

Awesome insurance super awesome store I love best buy

Warranty usually works well but havent had tonuse it yet to know for sure

[Employee of bestbuy] Practically a no brainer for any electronic purchases.

Came here for my phone to get fixed geek squad was amazing. Only took about a day to fix and the devices back in my hands.

Amazing coverage. I dont think twice to get coverage for anything that i buy.

The Geek Squad member was very helpful. Great services. Help me with my purchased history and was very professional and quick.

Always worth getting especially for electronic. If something happens you you can exchange for a new one thats if they still have it.

I think it’s wonderful how it blocks out all of the background noise

This warranty is great if you buy electronics, specially controllers.

I always recommend an backup then none! With protection or whatever u want to call it it better and indeed to have