Customer Ratings & Reviews

They were fast and efficient and kind Super easy!!

This service is better than any other service because I am able to walk into the store tell them whats wrong and get help on the spot. I have returned many things in the past and the service has been excellent everytime, would recommend

Worth the money at best buy for sure, no issues easy exchange.

Does the job as the controller(Xbox x series wireless) I buy this for seems to stop working after a year or more

Pretty good service as well as fast and answered any questions i had

Got this for the gamer headset for my 11 yr old son. Love how it covers everything from accidental to defective. Had it on the old one I bought him a couple years ago and before the replacement policy was up the left side stopped working. My husband went in with the old headset and they literally gave him full credit for my old headset and was able to get brand new ones.

I love the warranty and it comes in handy and use it a lot

The agents helped me out quickly and were very kind as well.

They almost always follow guidelines and are fair.

It’s nice having piece of mind when your product breaks and they are able to replace it at no extra cost.

Geek squad doing professional job, always good experience

As someone who works for a tech company it’s important to have coverage on certain items. Controllers are something you definitely want insurance for as the analog sticks always go due to repeated actions like pressing forward to run.

When buying something eligible for Geek Squad, it’s a no-brainer for me. I have had countless experiences where my purchase had some issues and I was covered by Geek Squad Protection. It’s like they say, you don’t need it until you need it :)

Best warranty in the business. Purchase electronics at best buy specifically for warranty.

They are always spot on with their knowledge and service! Definitely a repeat customer here!

Excellent customer service every time I shop on 86th street in Lexington. Always fast help and the staff explains everything well when it comes to using the products.

All buyers should seriously consider acquiring the extra insurance.

The agent mounted my tv and did a very good job! I highly recommend Geek squad!

I always get the insurance coverage when I purchase at Best Buy. It makes life so much easier and I breath easy that my item is covered for at least 2 years.

The process was fast and very helpful with the exchanges!!