Customer Ratings & Reviews

[Employee of bestbuy] GEEK SQUAD is the best!!! They’re always so helpful and get the job done.

I always get insurance through Best Buy. It's been the best thing for our family. I've had to replace several headphones for my kids and i can exchange for a new one workout any hassle. Highly recommend!

Warranty is usually worth would highly recommend!!

So worth it! Wouldn’t add to every purchase but definitely worth it on items that get a lot of use or are larger cost. Going in and getting a replacement is super easy. Have used it several times on different products and has been east and hassle free each time. Everything is easy to keep track of in the app and they don’t require any paperwork.

Amazing service great help fast easy and useful! Answered all my questions and the manager was great!

I love geek squad no matter what the issue is consider it resolved when it comes to them

Really solid deal, especially if you're hesitant on a referb/open box item.

Buy it if you wanna break stuff and don’t want to use the manufacturer warranty

These plans have always come in handy. Very well worth it for controllers that will eventually experience drift. Better than buying a whole new controller at exactly or more than the same price. You should know what you are purchasing before purchasing this plan because the durability of certain items may be very well.

Noiceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Excellent customer service every time I shop on 86th street in Lexington. Always fast help and the staff explains everything well when it comes to using the products.

Geek squad must be the best at taking care of their customers, I’ve never had an issue with them, always when my stuff doesn’t work and my warranty is still active I get it replaced brand new

[Employee of bestbuy] Protection is the best in the business basically anything that happens you get another controller. Button sticks stick drift broken button

Best geeks I’ve ever met no better geek will you ever find

Definitely worth it on the controller like elite or any tbh

I needed a tv replaced because it stopped turning it on. They gave me a gift card for full value of the TV. Always get the protection plan

Hopefully wont need the protection but its worth having it. My son like eats electronics

Over the years, the purchases from Best Buy accumulate even prior to today’s data collection. The support and ability to address today’s buying needs continues to be on the forefront of technical and commercial support for increased satisfaction in the buying process.

I always get the insurance coverage when I purchase at Best Buy. It makes life so much easier and I breath easy that my item is covered for at least 2 years.

This is an easy decision. If you make an expensive purchase, get the protection. I’ve done it for years and four years down the road when that expensive TV starts to flicker and give you problems, they just (most of the time) replace it. I had issues with Best Buy in the Past but never with the Geek Squad protection.