Customer Ratings & Reviews

When I saw Best Buy was one of the retailers releasing this new PS5 controller set I knew I was going to get it. They get your order ready pretty fast and I love their geek squad protection plan.

These controllers joy-sticks are designed to fail after 6 months. With the geek squad service, I don't need to worry about having to pay full price for a brand new controller when the joy-stick fails.

Seems to be a great way to cover Xbox controllers nowadays as they are rampant with stick drift. best buy never fails me.

great controller - love the color and grip - Xbox one wireless controller

[Employee of bestbuy] The controller that was damaged and the warranty saved me from having to buy another controller for 60$. Works great and is cost-effective! Got another controller in no time and barely cost me anything!

Always a great help! Warranty for the controller has saved me so many times when my controller stops working or accidentally breaks

One of the best value items I routinely purchase especially when buying items made in China!!! Every single China made technological item I have purchased the past 3 years has failed to last more than 12 months.

Overall great service very kind to me and they also know how to handle their clients very well.

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!

Warranty was quick and easy to handle. Would recommend getting warranty only items.

The wired setup ensures there’s no lag or battery concerns, which is a big plus. The cable is long enough for comfortable use, though I wish it had a detachable option for storage.

holding up well compared to the last one I got. love the white color - lightweight but not too lightweight - feels perfect in my hands (woman here) would buy again!

Great when used with electronics. Helped me with Xbox controller purchases and returned with performance issues after 2 years and used the money again to get a new one

Best Buy is simply the best. Thank you for your great customer service! (Geek Squad)

Happy to have this service available to me, thanks

I had an issue with my laptop for work and wouldn't be able to leave it at the store. The tech came to my house figured out the problem with two different items and the problem was resolved in an hour or so.

Great service and easy exchange. Always buy the insurance.

The best, just to be protected and covered because you never know what happens.

Great Christmas gift for my gamer kid! Absolutely loved it and is now a PlayStation kid instead of Xbox lol

[Employee of bestbuy] Always get Geek Squad Protection. A must have. Has saved me from having to re-purchase both large and small ticket items. They're always willing to help out with questions.