Customer Ratings & Reviews

Great idea to protect your investments, for a reasonable price.

Excellent plan that protects your devices. I highly recommend this for any device.

Normally don’t buy extended warranties. But PS5 controllers seem to have stick drift after only 6 months if use and PlayStation customer service is the absolute worst so not taking any second chances with this purchase. Although NOT cheap getting it for the peace of mind!!!

I will say I've never used this before but I purchased this on a PS4 controller and one day one of the buttons had come off the PS4 controller and I took it into Best Buy they weren't able to do anything with it other than do a even exchange I was so excited so I decided to do The Geek Squad warranty once again

It just as easy a swapping and exchanging if anything happens within the replacement policy it’s so convenient and everyone should always buy the warranty with anything they get electronically.

The agent was so great with helping me make the best decision and purchasing my devices

Good value, well worth it , though we haven't had to use it yet

The Geek Squad support is nice to have. Fortunately I have not needed it recently, but a year ago my Oculus game quit working. Because I had the Geek Squad support I was able to receive a brand new unit for no additional cost.

They truly help you with any questions or products that you are having problems with.

great helpers giid customer service thank you always use them

Best headset there is! Easy for movies or playing cod or fortnite. You hear everything the got steps and if ppl are sneaking up on you. Doesn't drain battery fast either lasts a very long time

Warranty on controllers is a must! Dont worry about Stick Drift any more

You can't go wrong when purchasing the replacement plan from geek squad it saves me a ton of money I have a gamer household to maintain LOL

This warranty is great for any electronic product. With this replacement warranty, most claims won’t require you to purchase a new device/product. You’ll only be subject to buying a warranty which comes in handy for things that wear down fairly quickly over time (like gaming controllers).

I always purchase the 2year Accidental Geek Squad Replacement package. It comes in handy when you run into problems that you aren’t able to work through. Or when you purchase a expensive product just for it not to work. The Accidental Geek Squad Replacement agreement is a great deal and a life saver.

Awesome performance no issues at all. I can hear steps better with these than I could with a headset! Game changing. Super convenient charging!

I purchsed the 2 year replacement plan for my xbox contoller. I love that if my controller breaks I can get a replacement at my local Best Buy store and get back to gaming.

100% recommend purchasing the geek squad replacement option on any controllers because the service was so great. My controllers bumpers stopped working and they switched it out with a new one.

Love this option for controllers consider they are very easily broken or just stop working. This eases the burden of having to spend tons of money again in short time

I always have a fresh controller because this warranty is the bomb. I just bring them back if they show any signs of starting to go bad. Haven’t paid for a controller in years. Sometimes they even pay me, because Amazon or somebody will have the controllers on sale.