Customer Ratings & Reviews

I definitely get this when I purchase some things. I’ve also used this many times during coverage period. It’s great and no hassles they replace item or refund you if it’s no longer available.

Great help when in need can always count on them for anything

I haven't had to use the Geek Squad for any replacement or installation yet, but I always make sure to get the 2 year protection and geek squad service to have the peace of mind!

headset is very comfy and very convenient for multi-platform gamers

Normally don’t buy extended warranties. But PS5 controllers seem to have stick drift after only 6 months if use and PlayStation customer service is the absolute worst so not taking any second chances with this purchase. Although NOT cheap getting it for the peace of mind!!!

was welcomed great customer service and overall the best experience

I buy the guarantee to be sure that they will respond to me with the quality and I will have the peace of mind that if something is damaged without problems they will give me a solution, I am highly recommended to acquire them, I have a very good reference that it is the best thing to do when acquiring products here

I recieved a really kind and fast service at best buy in union new jersey. I recommend this store

If able always go with their protection warranty! Especially with controllers and electronics. Never had an issue, and they stand behind their products.

Great warranty. Would advise getting for controllers.

Bought this again cause my dogs like to bite on things, this is great cause it will cover anything

I always have a fresh controller because this warranty is the bomb. I just bring them back if they show any signs of starting to go bad. Haven’t paid for a controller in years. Sometimes they even pay me, because Amazon or somebody will have the controllers on sale.

it's great im a clumsy person so this is perfect for all the clumsy people and the people who have products with some type of errors

I love having a piece of mind knowing that I'm covered in case of me being clumsy or just an accident/

Easy to use. Never had a problem with exchanging with warranty.

I will say I've never used this before but I purchased this on a PS4 controller and one day one of the buttons had come off the PS4 controller and I took it into Best Buy they weren't able to do anything with it other than do a even exchange I was so excited so I decided to do The Geek Squad warranty once again

Super helpful and always knows their knowledge about everything

This warranty is great for any electronic product. With this replacement warranty, most claims won’t require you to purchase a new device/product. You’ll only be subject to buying a warranty which comes in handy for things that wear down fairly quickly over time (like gaming controllers).

Nothing easier than just walking into Best Buy and walking out with a replacement!

By far best purchase I've made at Bestbuy. I've bought several Xbox Elite Controllers and they have all gone out. Visiting my local store for a replacement was quick and painless.