Customer Ratings & Reviews

With electronics, it's not a matter of if. It's purely a matter of when your electronic purchase will develop an issue. Geek squad protection is a must. Don't be penny-wise and dollar foolish. Especially when forking out cash for an expensive device, you will regret not having Geek Squad protection.

Great people love the warranty’s easy going best employees

The service is always great and I believe it’s a must for gamers who use controllers frequently and don’t want to keep buying a new one at full price when something goes wrong

It’s a dualsense controller for the PS5 and PC. Uh, it’s red. Does that warrant an extra fifteen dollars, ehh probably not. Maybe if it was more rare but they’re readily available.

Highly recommend using the insurance, especially for offestting the cost of stick drift on console controllers.

I am new to the protection plan. But so far, the protection plan is great. A friend of mine recommended me to get it and he said he was able to trade his old one in for a brand new one!

I always always always get the protection plan and feel confident purchasing refurbished items from best buy as well

Geek Squad is knowledgable and good at what they do. They will help with any problems that you may have.

Very great customer service i like it alot very cool

Highly recommend they have great customer service.

Worth it. Better deal than most I say. And I’ll say.

Always the best to protect even if you don't think it's worth the cost.. Just Do It!!

I the geek squad coverage is definitely worth it never an issue with returns or exchanges

At the moment I'm grateful for not having to use it but glad that I have it in any case

I purchased a Xbox controller and a warranty two years ago at a store that closed. Recently I needed to use the warranty, had no issue finding receipt and received a new controller!

Extremely glad I got this for very expensive headphones that quit working over a year after purchase. Quick and easy process.

Really good controller and really good customer service

When you purchase any electronics, I highly recommend you buy the insurance. I’ve done it for years. They always take care of my products. You never know when you need it.

Super Comfortable and great sound and microphone .

Clutch! Needed some thermal paste for a repair and bestbuy had in stock ready to go!