Customer Ratings & Reviews

Service that’s needed for any device in my opinion. Saves you from headaches since you could get quick help from geek squad locations near you

I have used the Geek Squad many time for Turtle Beach headsets. Cheaper than buying another headset!!

Had to use this 1 time... Called in, explained the problem, was told to go pick up a new product... SUPER easy!!! Was even offered to buy another plan on the new product, which gave me another 2 years with no worries... AMAZING!!!

I get this warranty on all my controllers... if they do working and they usually do before the warranty expires just bring it back.. easy exchange

Always good to get the warranty on your products you never know what mistakes the manufacturer can make

Everything went well. Service was great. Warranty was explained in good detail.

Would not purchase something electronic without have a Geek Squad protection plan. Most electronics break and with Geek Squad protection, I know I can get a new one or the electronic device repaired.

Definitely recommended it's come in handy having the warranty.

We love Best Buys Geek Squad protection. It is the only protection plan that we ever buy after being screwed over on many others. Any time we make big electronic purchases we make sure to do so at Best Buy because the protection is hassle free.

Worth it just for the peace of mind. Can’t beat having some insurance against kids and myself.

this service is amazing, i was hesitant with my first purchase but now i get it with almost all my equipment, it has saved me sooo many times alread

So far so good. Hopefully I will not need it in the future.

Glad that this is offered anything can happen and I would be out of pocket lots of money.

The protection plan are great to have. Its also easy to get stuff replaced ot fixed with it.

We will see how it goes for me. You buy these things hoping not to use it but nice to know it is there. I bought it because it gave an extra year of warranty over the manufactures. Personally I believe when you purchase warranties they should be after the manufacturer’s Warranty period ends. Meaning if they give you a one year plan and you buy a 2 year extended plan then coverage should be for three years. That way it would be a better deal for the cost

I will always pay a little extra cash for insurance on almost any item I buy from best buy. It's so easy to make a claim if a device is broken.

I appreciate the two-year warranty option. These headsets are expensive and can easily malfunction.

This is a very good value, especially since Playstation was having an issue with drift on the original PS5 controllers. Mine went in for repair after only 4 months. This allows replacement at store immediately for any reason for 2 Years.

this always helps whenever i get controller drift or any issue with a controller

I knew my Elite series 2 Xbox controller would malfunction within 2 years given Microsoft's track record. I went to replace or repair the controller but it was discontinued already. Geek squad refunded the controller no hassle no problem