Customer Ratings & Reviews

Buy a controller, add protection plan, wait almost 2 years, go get another controller for free. Rinse and repeat

The best thing a buyer can do is to insure their own purchase and this is why the beat buy guarantee is the best. you can get an immediate replacement of a product and so you can have your purchase always working

Geek Squad protection is totally worth it. I had an item stop working and they took care of it. No hassle

Great headset but it's very difficult to control the volume of the game chat and the voice of teammates. It's always too loud or too low never a perfect pitch. Also I game for long hours and found l=myself getting ear fatigue after 3-4 hours of play. I had the steel series 9x and the circular ear circumference was the best i've experienced. I've downgraded to the A40s for the mix amp but i think im going to go to the best version of artics at this point.

Prompt return of the defective items and i was given new replacement immediately.

Love how I can go in and get my broken device replaced with the same product

Always fast and excellent job done by these professionals

Having this plan is needed when you’re dealing with an 8 yr old. All it takes is one accident and the items I purchased are toast…lol. Money well spent for peace of mind.

I love buying the extended warranty for all my products. The Geek Squad service is very efficient!

Thanks Best Buy for my Playstation 5and controller. I love them and will continue to purchase Sony products and from Best Buy.

Call them when I need someone to help me. Also they are very patient.

Went with my controllers I bought. If anything happens within 2 years, they replace the controller or give a gift card of initial value if the product is not available. Would recommend.

We are loving this product good to have and my child is loving it

YES. This service is amazing, no questions asked they will replace your item.

Great people very down to earth and work fast as possible

I have gone through about 5 different controllers because the bumpers give out. The protection plan has save me 10x more than it costs

Google you're all going down there now they all the whole town got to go go go the Big Ten Championship are how good is Northwestern beef is with Pat Fitzgerald at the job they did against him where he never was really in rhythm is 12 + 27

The agents replaced my old controller when it was damaged by water, covered the entire new controller with another 2 years of geek squad added on!

excellent coverage, always friendly and you can use it with any of your computers.

Hassle free return and exchange. Very good policy.