Customer Ratings & Reviews

They help most of the time. Haven't had an issue yet they are pretty helpful

Used in past for cracked screen. They covered it quickly before.

if there are kids around this expensive machine, then you definitely need this

Never got my product fix and a waste of money smhhhh

Purchases to make sure my console was fully covered.

I feel great knowing that the product is covered after the manufacturer's warranty expires.

I haven’t had to use it which is a good thing but it is worth the extra cost.

Came with daughters laptop haven’t had to use yet.

The protection sounds great and feel confident it works like all other protection plans but the cost does not justify.

Wouldn't buy a product without the extra coverage!

Bought a 2 year plan when purchasing a game console. Had to use the plan to get something fixed. Geek squard said we had to go through the manufacturer for fix since it was still under a year. I bought this plan for extra protection and i have to use the manufacturer anyway.

Got the coverage just in case I have trouble with console. It wasn't a terrible price

Good to have the extra protection just in case somethings happens accidentally.

Warranty is a must, just wish they would have been more customer service and answers to my questions

Its expensive but if you got the money and bad enough luck its worth the price.

the geek squad warranty is sort of a joke. I have to replace my PS5 controller a lot because the buttons wear down

I only give 4 because is a new warranty that I bought to my PS4.

Dont buy anything without it always use protection

Its a gamble of wether you need it or dont. Positive thing is you can return even if you're halfway into the timeframe of your protection plan. I like the fact i am allowed one controller replacement with the protection plan.

Thought this covered accidental damage, it did not. I Basically had a philosophical debate with the rep over what the coverage actually means Vs the way the coverage was worded... In the end, I was out a TV and understood the extra coverage wasn't going to be worth it going forward. Fast forward to today and they don't even offer it like this anymore, that's very telling. Honestly, the way they went about it was the saddest display of customer service I've experienced in a while though, it was like they were relieved they didn't have to do anything... What happened? My special needs toddler accidently threw the remote and it hit the screen cracking it through. It would of needed a full screen replacement and it was a nice tv too, also I was clear with them when I bought the extra coverage what I was expecting. Now I just don't spend a lot money on that kind of thing anymore, not worth the hassel. I want to be clear that at no point was rep rude to me, and I'm still a Best Buy customer to this day, but this extra coverage seems like a cash grab more than anything else - unless you're "accident" hits a very specific set of criteria. I was told from the description of events that "screen impacts are not considered accidental" after that I hit a polite wall of refusal to do anything else, not without some empathy, but not helpful either.