Customer Ratings & Reviews

My controller stopped working within 3 months of buying the unit.I called customer service they instructed me to go to the store for a repair. Then was told "we don't do that, we will just order a new one" but then no order was placed and customer service couldn't tell me anything. I had to call the store again.b

ps5 for my son got stolen , we cant make any thing by this warranty , it should be replacement or alternative plan also we buyed this plan and we didn't use it any way , i pout ps5 from five month only after that our home got robbed they told us we cant do any thing for your son , how come

Not a good value. Waiting too long for service and it

Do not recommend if you are looking to cover for damages screens.

I called Geek Squad to try to set up installation for a play station. NO ONE KNOWS WHAT THEY ARE DOING. I've been transferred a total of 5 times today.

Laptop came w office but they sold me separate one

Purchased for coverage on my new ps5. Hope to never need.

Very disappointed, brought my ps5 for repairs, I was told they were going to send it out for repairs and they never did. Could not get a straight answer.. felt like they just wanted to hive me store credit... so now I have wait until Bestbuy has one available...

No one greeted me when I walked in and there were two employees standing at the front. I went to counter and still no help.

PS5 BROKE 2 DIFFERENT TIMES HAD PURCHASED 2 BAD PRODUCT

seems like i cop and never use it but the one time i dont buy i meed it? Crazyy haha

They gave me a refurbished dual shock 4 which was broken already until now I haven’t received a new one very time I call they keep sending me to the wrong person and denying I had a warranty on the controller

I purchased it for my son and he hasn't had to use it. But I do recommend it if you're a true gamer accident prone.

geek squad has horrible customer service ,trying to get assistance on what my next step to repair playstation 5, deserves no stars

The information provided did not match with the one given online.

It is an ok protection plan for the game PS5 system

Gamestop warranties are way better if your console doesn't work gamestop swaps it out with a new one right there not geek squad they send it out while you wait for another console that not good you pay all that money and have to wait for a new console.

Useless when it comes to covering your PS5 Save your money. Don't buy this trash protection plan.

Wrong serial number on my purchase. Hassle with just trying to change number to match.

This was horrible they never could fix anything I braught into the store and had me purchase this and before I made it home called and told me they couldn't fix my computer they new that before. having me purchase it. AWEFUL