Customer Ratings & Reviews

Always feels great to have geek squad protection. Was worried when I brought the ps5 I wouldn’t have the opportunity, but after I checked out got the opportunity to add the protection

Great customer service and best manager on duty at Northridge

Always buy the extended warranties for everything you buy. It’s such a hastily to buy something and within a year or two it starts giving you problems. With a warranty, no need to worry

The protection is definitely worth it, can’t beat geek squad warranty

Geek squad is the best, I recommend to anyone. Thanks

I love Best Buy and there extend warranty with geek squad! Their curbside pickup is the bomb and the Highland location.

The agents help fix my computer even if it wasn’t something major!

I will admit I had a great experience, but never had any installation or electronics that need some learning, so I cant really input on that side.

Hopefully nothing goes wrong and I have to use this but it’s worth the money either way.

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

In these uncertain times, you can rest assured that the Best Buy Geek Squad will put your mind and pockets at ease when your products run the risk of malfunctioning for almost anything.

Best replacement plan anywhere.can rest easy knowing my system is covered by this replacement plan.

Haven’t had to use it yet but love that it’s an option for the price they sell it for!

Get the protection if you think the device will fail or break. It's helped me when kids break a device and had it replaced no problem.

The Geek squad is always there to help! No matter the issue they make it happen!

Definitely recommend literally my favorite place to go service is amazing!

In case i need it it was a great price for this damage 2 year warranty

Best Buy’s accidental protection plan is wonderful to have. We never know when an accident can occur and this is a great way of assuring yourself that you are covered.

Awesome and great attitude and answer every ? I had and my son loved there enthusiasm

Having a peace of mind that if anything transpired with your products that you have an amazing protection plan to back it up