Customer Ratings & Reviews

We had to use this on our PS4 and we had no problems getting a new item.

I recommend when purchasing any electronics to purchase a protection plan.

I hope this is worth it otherwise I would not recommend this

Its a gamble of wether you need it or dont. Positive thing is you can return even if you're halfway into the timeframe of your protection plan. I like the fact i am allowed one controller replacement with the protection plan.

It's for my dons room.. It's a gift for Christmas couldn't beat price.

Thought this covered accidental damage, it did not. I Basically had a philosophical debate with the rep over what the coverage actually means Vs the way the coverage was worded... In the end, I was out a TV and understood the extra coverage wasn't going to be worth it going forward. Fast forward to today and they don't even offer it like this anymore, that's very telling. Honestly, the way they went about it was the saddest display of customer service I've experienced in a while though, it was like they were relieved they didn't have to do anything... What happened? My special needs toddler accidently threw the remote and it hit the screen cracking it through. It would of needed a full screen replacement and it was a nice tv too, also I was clear with them when I bought the extra coverage what I was expecting. Now I just don't spend a lot money on that kind of thing anymore, not worth the hassel. I want to be clear that at no point was rep rude to me, and I'm still a Best Buy customer to this day, but this extra coverage seems like a cash grab more than anything else - unless you're "accident" hits a very specific set of criteria. I was told from the description of events that "screen impacts are not considered accidental" after that I hit a polite wall of refusal to do anything else, not without some empathy, but not helpful either.

If you plan on buying any electronic product from here you must by it

so far i have not had to use warranty but if i do, im glad i have it

Never used it. And kind of a loss of money. Will not be buying again

Everybody in the house love to play the game and my kids love it

He loves playing game glad to have a warranty to back him up

We have a PS5 that went thy did not fix it and and still under warranty. So i guess it had some type bug. we got a new one but they could at lease give the warranty amount back if they will not fix it. over the years we have used yall and never had a bug or any problem like that so i dont know what happed there. disattisfied.

It is always great to have protection on pricy things

The protection sounds great and feel confident it works like all other protection plans but the cost does not justify.

It’s great to have for any electronics you may purchase

So glad we got the insurance on our stuff especially cuz kids use it

Great for the PSP4. If you game a lot must have. Don't forget

They help most of the time. Haven't had an issue yet they are pretty helpful

Geek Squad is one of the most popular computer help services available.

Have always used this and have had no real issues yet