2-Year Accidental Geek Squad Protection
About this product
You're excited to buy a new PlayStation console — now, make sure to protect it. Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.
If you accidentally damage your PlayStation console while handling it, no need to worry, it's on us
Enjoy peace of mind knowing that you're covered if the unexpected happens.
No out-of-pocket costs for parts or labor
We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
If the controller that came with your console stops working due to a covered failure, we'll replace it
Get a one-time replacement for the controller that was included in your original PlayStation console box.
If there's a hardware failure, we'll repair or replace your product
This could be a problem with an internal part, how the PlayStation console was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
If your PlayStation console won’t turn on because of a power surge, count on us to make it right
You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
You can transfer your Geek Squad Protection
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
When something goes wrong, we're always here to help
Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
- BrandGeek Squad®Product Name2-Year Accidental Geek Squad ProtectionPlan TypeGSPUPC400066277970BSINJCQ6HKHKWZSKU6627797
Reviews
Rating 4.8 out of 5 stars with 3029 reviews
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Is it possible to get a partial refund for the warranty, since I no longer have the product?
Answered by GeekSquadSupportHi there. Thank you for reaching out about this. At this time, we currently don't prorate the remainder of a Geek Squad Protection plan. We very much appreciate the feedback on it, however. If you have any further questions, please let us know!
What kind of damage does this protection cover?
This protection covers accidental damage.
This question and answer was generated by AI based on customer and product data.What happens if my PlayStation console is damaged?
Geek Squad Protection covers you for accidental damage, enhancing your manufacturer warranty.
This question and answer was generated by AI based on customer and product data.I purchased a ps5 from best buy almost 2 years ago now, and now a days it doesnt want to stay on for more than a hour. ive tried cleaning it, but no luck. never unscrewed anything. will the 2 year warrenty cover anything for that?
Answered by JenniferYes!!! Take Back to the store!!! It is over Heating!! You have to dust it off and keep clean!! You're warranty should cover!!! They send out in-store and they tell you whats wrong & fix it for you!! Did the fan go out?? Because thats what happens alot of times!!? But the coverage is excellent!!! They fix & get it right back to you!! Geek squad is excellent they will also troubleshoot in the store with you!!! NO WORRIES TAKE TO THE STORE!!!
Is the geek squad warranty transferable
Answered by NoWarrantyTransferring a warranty is not nearly as easy as this makes it sound. I had the receipt and the previous owners info, but that was not good enough. I had to bug the previous owner and have them call to transfer it. They told the owner it would take 2-3 days. 4 days later I called and it was not transferred. They made it sound like it would take 4 more days but gave me a case number and said they would be able to set up a repair with that. I was transferred back to the repair department and they informed me I had to wait for it to be under my name. Now I am stuck waiting until Best Buy decides I deserve to use the protection plan. Horrible customer service!