Customer Ratings & Reviews

Warranty is a must, just wish they would have been more customer service and answers to my questions

Always purchase the protection plan when I buy stuff here

What a great investment to have on this PS4 console.

Bought a 2 year plan when purchasing a game console. Had to use the plan to get something fixed. Geek squard said we had to go through the manufacturer for fix since it was still under a year. I bought this plan for extra protection and i have to use the manufacturer anyway.

Not really sure how to put a review on something like this because I've never physically had to use it, but sure, that oughta do it.

One of the reasons I shop at Best Buy is for the plans.

ps5 controller replacement challenge. Repair or replace. Not clearly explained

Its the best protection for the price and very friendly

It is a 2 year warranty, but the product warranty (Play Station 5) is 1 year. So really, you are only buying a 1 year warrantee. I have no idea how or where to cancel this.

I went to repair my controller and the unexperienced agent told me ,that she issued a new controller, but I never receive it. I called them. I never reached the customer service. I need to go again to the store..

If it’s replaced you don’t get coverage on the replacement

I usually purchase warranty on all my high $ purchases and I never have even used any of them but I know the one time that I don't purchase one is the one time I will only ever need it lol

Glad this exists. Hope I never need to use it though. 4 stars a sI could only give 5 after I really used it.

I got this just in case something happen to my PS4, I never use it. Its great in case you need it.

Is there a way we can extend the warranty? 2 years is not long enough

Love it, I manily use it to stream videos to excercise ,my kids use it to play video games

Added geek squad to my PS5 purchase because they explained they would repair or replace it - if anything went wrong . Yesterday it wouldn’t turn on , hadn’t been moved or used - just wouldn’t turn on. We made an appointment and arrived early but were still there more than 45 minutes, at first waiting for a receipt for the item we were leaving for repair and then were told they didn’t repair it and wouldn’t replace it . I explained that the salesperson claimed that geek squad would repair or replace the item - if it stopped working but the geek squad employee said they don’t replace the item . So now I have a credit I have to use at Best Buy but no item to buy and no help from Best Buy to get a replacement PS5 . Geek squad will extend the warranty but don’t let them fool you, they’ll give you a refund but no repair or replacement help at all - BE WARNED

Eh...I mean when I need it the most, it always just expired. Then other times it gets sent out to the manufacturer, anyway, which I could've done.

I feel safer knowing if my console takes any damage over the holidays with traveling im covered

The biggest problem is the price, but for what you pay for electronics you might as well do your homework and see if the manufacturer's warranty won't cover what the extended warranty does.