Customer Ratings & Reviews

Don't remember that where did they put my card at if I got thst

My ps4 has warranty, its showing on my end on the app and these people didn't want to honor. I won't be dealing with them anymore.

I never used the geek squad repair, so I am not sure how good their service is. but I take care of my purchases.

Didn’t resolve anything only offering me a refund for purchasing warranty.

This is honestly pointless and terrible and ya know

No point in getting it. Waste of money! I do not use this.

never had to us it because the computer was and still is easy to use.

I decided to add the 2-year protection plan for my PlayStation, and it was definitely a smart choice. These consoles are a big investment, so having that extra peace of mind is priceless. The coverage was clearly explained, and the process was quick and easy. As always, my experience at Best Buy was excellent. The staff was friendly, professional, and very helpful in answering all my questions. The store is well organized, and their customer service truly stands out. I haven’t needed to use the plan yet (and hopefully I won’t), but I feel much more confident knowing I purchased it from a reliable and trustworthy store. I would absolutely shop here again.

I took mine to get fixed and I immediately got rejected!

Response was fast and accurate. I was completely satisfied with the speed and fairness with the solution. The warranty was honored.

Geek squad had the best protection you can buy for any product

Best buy had the best handle on selling the playstation 5 console online. They had 2 step verification so scalpers couldn't upsell. They also limited 1 power customer as well to give everyone a chance to get one. You also didn't have to keep loading the page since it auto refreshed and it was super fast and easy to checkout. Thanks so much for thinking out of the box to solve the problem with only selling consoles online during pandemic causing scalpers to prevent everyone from buying ps5.

what can I say. Geek squad is probably the best thing to get out of best buy. When $%!^ hits the fan, geek squad is there.

This is the only insurance for material items from retail I’ve ever gotten. It’s the only one that actually honors it and very forgiving. I’ve never had an issue so far and depending on what you get it for very worth the price. Use good judgement.

It is good to know that you can get insurance for the device.

Very helpful and very patient, gave me ways to help it from occurring again

Geek squad is the best. Single best reason to buy from Best Buy. Their warranty is unmatched.

Never had an issue with and warranty through them at all

I just received it. Wanted a warranty on the PS5 just in case something were to happen. I'm happy I got it.

Great Item recommend for all tech support big or small!!