Customer Ratings & Reviews

Love Bestbuy love the protection even more I'm always reassured that I'm covered for accidental damage. I've used it in the past and the team makes it easy and fast to process.

veyr helpful and they suggested i returned the item and get a full refund so everything worked out

Love my PS5. Protection plan is a must for big purchases.

Best console!! Soo happy i finally switched over to PS5

I purchased a 30th anniversary. That was supposed to be new, not open. When I got it, the seal was cut and everything has been touched. Tried to contact customer service to get some kind of discount for purchasing an open box when it was supposed to be a new box. They talked to the customer service and they were completely rude and I didn't get nowhere so I guess this will be the last time I purchased anything. And I will tell everyone else to go somewhere else to purchase items

At first I wasn’t sure if I wanted to buy this, because I knew I would take great care of my ps5 but then I read the policy, and you get 1 controller replacement which pretty much pays for the warranty itself

I love geek squad they are amazing and very helpful

I have always purchased the geek squad protection on all my items. Great customer care

It is always good to be able to be safe when using all products knowing that are protected

I like to buy many things at Best Buy, they are very friendly and very professional, I am very happy to be a customer

Hope to never use this, but if I do I have insurance on my PS5. Cant go wrong with a BEST BUY Geek Squad Warranty. Great Piece of mind when you have children.

i havent needed to use the geek squad protection yet, so i will give it 5 stars, assuming that they will help, as needed, when and if the time comes. if i end up utilizing this and i dont feel they earned a 5 star rating, i will return here to update or make a new review.

My kids were surprised when they saw me walking in thru the front door with it.

Haven’t needed to use my warranty yet but they explained to me that it covers any damage done to the system so that’s good.

This product is wonderful, because my son and daughter have been playing with it a lot.

The agents here always do their due diligence on open box items! Never disappointed!!

No worry if something does goes wrong with my product.

I alway purchase a warranty on my product. Have no problems when using it.

I haven’t really utilized this service but it gave me piece of mind to get it when I got my ps5

Very quick and reliable process from the geek squad