Customer Ratings & Reviews

It’s a solid plan and I love the geek squad. Always willing to help out with everything.

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

I got this for my ps5, with a day one console I know there is gonna be some issues so incase I run into any that will break my ps5 I know I can use this and be ok.

I always get the extra insurance on used items. Totally worth it if things go wrong.

New to this platform but by the benefits of having just in case. I'm glad I purchased.

The Geek Squad protection is amazing, I won't buy a high dollar high use product without it. I've passed on getting a Playstation 5 because it wasn't from Best Buy.

At first I wasn’t sure if I wanted to buy this, because I knew I would take great care of my ps5 but then I read the policy, and you get 1 controller replacement which pretty much pays for the warranty itself

Happy happy happy happy happy happy happy happy happy

I would always recommend purchasing geek squad protection

Hope to never use this, but if I do I have insurance on my PS5. Cant go wrong with a BEST BUY Geek Squad Warranty. Great Piece of mind when you have children.

Actually a great guarantee!!!!!!!!!!!!!!!!!!!!!!!!

So glad I got the protection plan. My son spilled coke on mine but tan is to Geek Squad I was back to playing in no time!

I always buy this protective service. It works so well. Never fear when I make a claim.

I havent had to use it yet but I love the fact that anything goes wrong my product is covered

You're either one of 3 people. You always get the warranty, you never get the warranty, or you get it sometimes and not, and regret it when you don't. I am the always guy. I have never been disappointed with the level of service Best Buy has offered with their Geek Squad protection.

Is a good warranty for damage and problems in the electronics stuffs

So glad I opted for the Geek Squad assurance. These guys really do come through.

We never had to use this but gave me peace of mind knowing we had it, just in case!

It’s a good idea to get the warranty in case of anything happening to the console

I have not had to use it yet I hope I never have to. I have never had an issue with Best Buy so this should be easy of there ever comes to having an issue.