Customer Ratings & Reviews

I am writing because I am absolutely frustrated and disappointed with the state in which my PlayStation 5 was returned to me after sending it in for repairs through Best Buy. When I dropped off my console, it had normal wear and tear from regular use — nothing out of the ordinary, and certainly nothing major. However, when it was returned to me, I was shocked to find an obvious, large scratch that was absolutely not there before I entrusted my system to your care. This is completely unacceptable. I took the time to carefully maintain my PS5, and I expected it to be handled with the same level of care while it was in Best Buy’s possession. Instead, I feel like I’ve gotten back a console that is in worse cosmetic condition than when I handed it over. To make matters worse, the damage is so glaring that it’s impossible to ignore, and it takes away from the value and overall condition of my system. I want to be clear: this scratch was not present when I turned in my PS5. A tiny scuff might be understandable — a massive scratch is negligence. If your repair center cannot guarantee the basic responsibility of returning a customer’s device in the same condition it was received, that is a serious problem that reflects poorly on Best Buy’s services.

This covers normal issues and accidental damage like spills. I have toddlers. This is great.

I was helped and convinced that this was a good thing to purchase to help guarantee my ps5!

What can I say. I’m rough on my stuff. This warranty is key in my household

I haven't had to use yet but I'm glad I purchased this just in case something happens.

Perfect for what I needed for no complaints from me

awesome tool, great buy, serves its purpose everytime.

This is always a must have because you never what can happen to the products that you buy. drop spill water and all other stuff

I haven't had a chance to use it yet, but I don't have any particular reason to believe that it won't work when I have to use it.

This is the best coverage in the business better than GameStop better than Walmart better than Target I highly recommend it

This is something to invest in my son game stop working and this was something to have

Love the bestbuy protection gives you a sence of security

Always a good idea to have just in case there’s any problems down the road.

The agents help me with my purchase so I knew what to get.

Glad this was provided with my console in case it breaks. Nothing wrong with extra coverage

Can never go wrong with the added security and protection geek squad provides you

For anyone that doesn’t think the extra service is worth is has never broken things a bunch of times

I got this warranty for my PS4. It’s super great cuz I feel like I don’t have to worry if something happens to it!

The sales representative was so helpful with purchase of this product...I love Best Buy!!!

Just wanted extra protection just in case. Geek Squad has been helpful in the past.