Customer Ratings & Reviews

When it comes to game consoles we must have the accidental Geek Squad protection. We've always used a protection plan with BestBuy products, and have never been disapointed with the service, or replacement of our purchases.

Geek squad has saved me many times. I've used it on my TV and 2 xbox. No hassle. Call them and they take care of you quickly. I had lightening strike on my xbox and it was ruined. Even on a surge protector. They replaced it. TV acted up and they came out and replaced a mother board. Disc drive messed up on an xbox. They fixed it too. No hassle and no extra money. Definitely recommend on any good electronics you buy.

I can’t stress enough to only buy electronics for Best Buy. Great customer service everytime. The protection plans are so stress free and worth every dollar. This time around I did the trade in option and was super pleased with it. Thanks again Best Buy! I will always be a loyal customer!

Very smooth and fine product. This game console is perfect from size to hardware. And with the protection plan i feel more comfortable with my purchase

Getting the geek squad protection is super good if your controller breaks because they will replace it quite fast,i broke my controller and they give me an option if I wanted to pick it up at the store or or if I would like it to be delivered.

Purchasing the protection plan was a no-brainer for me. The controller can be replaced if it quits working and it covers accidental damage.

We had this on our TV and decided to cancel it! BIG MISTAKE! The 85" TV that was only 13 months old, died and needed the entire back-lite panel needed replacing, costing more than a new TV. We got an new TV and we will NOT cancel the Geek Squad service again...ever!

Reliable. Will alwasy fix your defects. My first choice to go to get my electronics fixed

I feel very protected knowing i have 2 years of coverage since i travel a lot with my xbox and can be quite clumsy and drop it multiple times. Unfortunately website does not allow me to upload pictures to my review though.

Never owned an Xbox before so i decided to try the new series x and im impressed! Definitely get the game pass lol. Owned this unit for a year now and no issues.

Wonderful warranty protection service. Best Buy customer service is really wonderful to cooperate with as well.

It ran fine, download speed was acceptable given my wifi speed, graphics were good, somewhat manageable from phone, the inly problem was that after a bit, it stopped working, also, when buying make sure to have a good, open soace to place, as it needs hood ventilation

It has given us a real piece of mind. You never know when an accident is going to happen.

Always comforting to know that geek squad has my back on items.

My son couldn't be more happier with his new console, thanks so much Best Buy!

Why not get the protection plan. Just incase. Then I don't have the headache

Geek squad takes care of you. Any issues they got your back. Highly recommended

Easy to use for an old guy.im 68 and had no problem hooking it up.

I haven't owned an Xbox since the Xbox 360, so when I got the Xbox Series X, and started playing starfield, I loved it! It's an easy to use interface and I love the game pass feature as well as the quick resume option for picking up where I left off on games. Definitely enjoying it!!

Works great I love the option of having it on Wi-Fi or hardwired. Great amount of storage my son really loves it.