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2-Year Accidental Geek Squad Protection

SKU: 6627810
$79.99
About $3.33/mo.
Sold by Best Buy

About This Item

You're excited to buy a new Xbox console — now, make sure to protect it. Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.
  • General
    • Brand: Geek Squad®
    • Product Name: 2-Year Accidental Geek Squad Protection
  • Other
    • Plan Type: GSP
    • UPC: 400066278106

You're excited to buy a new Xbox console — now, make sure to protect it. Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

  • If you accidentally damage your Xbox console while handling it, no need to worry, it's on us: Enjoy peace of mind knowing that you're covered if the unexpected happens.
  • No out-of-pocket costs for parts or labor: We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
  • If the controller that came with your console stops working due to a covered failure, we'll replace it: Get a one-time replacement for the controller that was included in your original PlayStation console box.
  • If there's a hardware failure, we'll repair or replace your product: This could be a problem with an internal part, how the Xbox console was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
  • If your PlayStation console won’t turn on because of a power surge, count on us to make it right: You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
  • You can transfer your Geek Squad Protection: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
  • When something goes wrong, we're always here to help: Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
  • If you accidentally damage your Xbox console while handling it, no need to worry, it's on us: Enjoy peace of mind knowing that you're covered if the unexpected happens.
  • No out-of-pocket costs for parts or labor: We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
  • If the controller that came with your console stops working due to a covered failure, we'll replace it: Get a one-time replacement for the controller that was included in your original PlayStation console box.
  • If there's a hardware failure, we'll repair or replace your product: This could be a problem with an internal part, how the Xbox console was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
  • If your PlayStation console won’t turn on because of a power surge, count on us to make it right: You're covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
  • You can transfer your Geek Squad Protection: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
  • When something goes wrong, we're always here to help: Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
Disclaimers
  • These are the latest benefits that apply to new purchases. Refer to the terms and conditions from your date of purchase for a complete description of coverage and exclusions.
  • Federal Warranty Service Corporation is the Obligor and Administrator of this Plan in all states except in Florida, where the Obligor and Administrator is United Service Protection, Inc., and in Oklahoma, where the Obligor and Administrator is Assurant Service Protection, Inc.
  • TERMS AND CONDITIONS URL: ( https://www.bestbuy.com/services/plans/termsconditions) terms and conditions
  • These are the latest benefits that apply to new purchases. Refer to the terms and conditions from your date of purchase for a complete description of coverage and exclusions.
  • Federal Warranty Service Corporation is the Obligor and Administrator of this Plan in all states except in Florida, where the Obligor and Administrator is United Service Protection, Inc., and in Oklahoma, where the Obligor and Administrator is Assurant Service Protection, Inc.
  • TERMS AND CONDITIONS URL: ( https://www.bestbuy.com/services/plans/termsconditions) terms and conditions

Q: How long does the protection plan last?

A: This protection plan provides coverage for a duration of 24 months.

Q: What happens if the Xbox console is damaged within the protection plan period?

A: Geek Squad Protection will cover your Xbox console for accidental damage if it occurs within the two-year protection plan period.

Q: What kind of damage is covered by this plan?

A: This plan covers accidental damage.

Q: I bought a Xbox one elite 1 controller last summer and it’s starting to have some issues. I bought the 2 year protection plan. So can I just bring it into the store and will they help me with it?

A: Hi there. Thank you for your great question! I'm sorry you're running into issues with your Xbox controller. You are absolutely correct. You just need to bring everything that was in the box and we'll be able to swap it out for the same unit or similar model. To get started, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.

Q: Is this a replacement plan or we try to repair and then get you a new one?

A: My experience was on a Xbox one, was sent in for repair, then determined a replacement was the answer. With a less than 2 week turn around. I guess not bad for a $50 plan on a $186 repair into a replacement. But once the 2yr warranty expires that’s it, you can’t renew the warranty.

Q: I just bought a Ps5 Controller and now I'm experiencing problems with it, can I replace the controller and will it affect my warranty?

A: If you bought a controller separately from the console meaning not bundled with the system and have a geek squad protection plan on that accessory then you can simply grab one off the shelf and exchange it. If you're trying to return a controller that was bundled with the system then according to their policy, they have to order one and a new one will be shipped to you. Can't do a simple swap or exchange even if they have a controller available on the show floor. That was my experience this past weekend and I'm currently waiting on my controller to be shipped. Wish this bit of info was outlined in advance when purchasing a protection plan.

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