Customer Ratings & Reviews

GREAT PRO PLAN! Had my quest for almost 2 years, it did quit on me eventually rightfully so, i play it for hours everyday. So I bought it in to Best Buy, told them the problem, glad I purchased the 2year plan, they asked no questions, told them what was wrong, they said no problem, and are sending me a replacement with another protection plan. " NICE CUSTOMER SERVICE GUYS' THANK YOU SO MUCH! HIGHLY RECOMMEND.

Excellent product, nice quality that I ever have!!

Havent used it yet but i heard they are great and are the best when it comes to tech work

wonderful deal to ensure if anything happens it is fixable! thank you geek squad!

The Meta Quest 3 actually makes you feel as if you are there in the screen. For example, the roller-coaster game. My youngest grandson is sitting on the sofa actually screaming and waving his hands in the air while moving from side to side. I enjoy seeing the smile on his face while playing the game. My daughter got off the game cuz she thought she was on a real roller-coaster, she couldn't handle it.

We got the first quest 3 for Christmas 2023 it failed 3 weeks later death screen. It took a few weeks to get refunds and exchanges to go through. Meta themself sucked they never responded to 6 emails! They have no phone support for calls!! It was Best Buy who went above and beyond and replaced the unit. They were excellent customer service!!!

I got this warranty and it has decent coverage. I hope I won’t have to use this. If I do, it will help a lot.

Great buy easy to use lots of fun way to enjoy gaming

They great. New how to solve my problem. Gave me advice and it worked.

I have not had to use my protection plan yet but when I contacted the store Geek Squad was so helpful. I definitely would recommend getting protection plans through Best Buy because it makes it so much easier if something goes wrong with whatever you purchase.

I recently had the pleasure of using Geek Squad for some tech support and I couldn’t be happier the experience

[Employee of bestbuy] Using the Quest 3 was my first experience in VR and it has been pretty impressive. The MR has been a good experience as well. My only minor gripe would be with the Meta Store UI could use a bit of work but thats not a major concern.

Good use for indoors only kids love it mom tooo good

This is why I’ll stay a customer of Best Buy. I purchased geek protection. Controllers stopped working 11 months after purchase, meta would only accept 1 controller return at a time, leaving me with roughly a month dealing with the potential issue. Geek squad refunded me the purchase under the protection plan. I received a new VR headset with geek squad protection. No hassle.

Everyone enjoys this product it's very fun to use.

Excellent product, easy to use highly recommended!

Help me out with my meta quest, really nice team!!

Smooth graphics managing battery life. Little heavy on the user. Excellent sound system. Nice gaming Library.

Gonna be great if i have to use this. Covers everything i can think of

Never even needed to use it honestly. So in a sense I wasted money however I’m glad I had it just in case.