Customer Ratings & Reviews

Second vr headset I have bought and my favorite by far! The fact it is wireless is my absolute favorite. No worry about tripping over cords or needing a beefy PC to run it! Only two annoyances is it's limited on games unless there is a PC attachment so you can play steam VR games as well. Second would be it's linked to Facebook. So if you lose your Facebook account you lose any and all VR games bought. So make sure it's a Facebook account you never touch to ensure it's not lost.

Outstanding performance! I look forward to the Quest for if they have one.

I have not had to use my protection plan yet but when I contacted the store Geek Squad was so helpful. I definitely would recommend getting protection plans through Best Buy because it makes it so much easier if something goes wrong with whatever you purchase.

Dunno, quality i’m sure never needed to send things to them.

I can not speak high enough about the protection plans Best Buy offers with their electronics! It has paid itself off over and over. I am very protective of my electronics and have not damaged them or had any issues, but it’s nice to know they are covered if anything were to happen. Where the service really shines is that they ‘lock in’ your purchase price and anytime within the 2 year timeframe you can trade the device in basically no questions asked for a credit of the full initial price paid. This credit can be used to purchase a replacement of the same device, or something entirely different. I have often bought a device and a newer model is released within the 2 years and I simply take it into best buy and swap it out for the new one.

Great quality service, 10/10 would recommend again

The plan is better than expected I had to return it three time due to sound issues. Everyone was helpful all Three times with the exchange.

Very nice to have with my purchase! Thank you so much

We got the first quest 3 for Christmas 2023 it failed 3 weeks later death screen. It took a few weeks to get refunds and exchanges to go through. Meta themself sucked they never responded to 6 emails! They have no phone support for calls!! It was Best Buy who went above and beyond and replaced the unit. They were excellent customer service!!!

GREAT PRO PLAN! Had my quest for almost 2 years, it did quit on me eventually rightfully so, i play it for hours everyday. So I bought it in to Best Buy, told them the problem, glad I purchased the 2year plan, they asked no questions, told them what was wrong, they said no problem, and are sending me a replacement with another protection plan. " NICE CUSTOMER SERVICE GUYS' THANK YOU SO MUCH! HIGHLY RECOMMEND.

I was get this and renew it when the 2 years up. It is perfect to have if it goes out or needs repaired.

Excellent purchase, great price, product quality and perfect audio and image quality, I am satisfied with the purchase!

Extremely helpful in providing information, when one individual did not know, they asked a colleague to make sure they helped me.

Pretty good device I loved the features it brings vr to life .

Using the Quest 3 was my first experience in VR and it has been pretty impressive. The MR has been a good experience as well. My only minor gripe would be with the Meta Store UI could use a bit of work but thats not a major concern.

Great service. Worth having on this type of product that can be broken when a controller come flying out of your hand or hits something when flinging it around.

great product tracking is perfect i prefer the 3 over the the 3s higher memory

The Meta Quest 3 actually makes you feel as if you are there in the screen. For example, the roller-coaster game. My youngest grandson is sitting on the sofa actually screaming and waving his hands in the air while moving from side to side. I enjoy seeing the smile on his face while playing the game. My daughter got off the game cuz she thought she was on a real roller-coaster, she couldn't handle it.

We love buying from best buy!! You can't beat their customer service and worry free warranty

Excellent condition Me emcamtaGood good quality excellent work