Customer Ratings & Reviews

Replacement is easy with protection plan. My freezer had a noises and they replaced with new fridge

Great service. We had to take back a product that was having drifting issues. They replaced it with a brand new product. They were very nice.

The whole family lives playing with this. Very realistic graphics on a lot of the games.

They have a great service. I borught a laptop for them to fix the keyboard and it was quick!

I got this as a Christmas present for my 14 year old son. He really likes it but as I’ve read in other reviews be gentle when handling it as I’ve read the strap is fragile.

Never had an issue with BestBuy's geek squad warranty. Highly recommend anyone to get them with any major electronic purchase. Staff are always polite and they really go the extra mile.

Love geek squad. Has come in handy several time and has saved me lots of money in the long run.

They were very helpful with giving us a refund, as well as picking out something better for my son.

A little expensive but it's better than buying a new system.

Loved this product. It is so easy to use and easy to connect. My nephew loves it.

Even though I don’t use it as much, never had any problems out of it. Not really a gamer but when I do use it it’s very fun. My company loves it!

the agent assisted me and answered all the questions i had in regards to the product. very approachable and friendly.

GeekSquad. Excellent service and technical support. Nice to have it for expensive items. I always bought this service for y expensive products.

I enjoy the features it comes with, esp the relaxing music! Very soothing and calming.

I know the new model is coming out soon but the quest 2 has eveything you need for an entry level vr headset.

I was overly excited to buy this for the family, but a little disappointed in the game selection. All in all, my kids like playing it for short periods of time. It was still a good purchase and will hopefully get used more after school ends for the summer.

Geek Squad was happy to replace my non working Oculus Quest with a Quest 2. Best buy didn't disappoint! Friendly staff!

2-Year Accidental Geek Squad Product Replacement. What do you think when you read this? According to the manager at customer desk, it does NOT include accidental damage like the title says. Only includes normal wear and tear. How misleading is that? I paid for it anyways because it covers things like freyed cables which on this particular device are not an easy fix if they occur in 2 years or less. Overall I'm a bit disappointed. GSP will still come in handy for devices with low chance of accidental dmg like TVs. But if accidental dmg is not covered it may be a worthless service for laptops/cellphones/wearables which may only break during accidental dmg. I would only half recommend gsp unfortunately as accidental dmg does not seem to be fully covered but it may be worth getting in some scenarios My personal GSP rating so far goes like this. 2 stars out of 5 overall. 5 stars out of 5 for appliances and stationary products but only 0 stars out of 5 for anything with a high a chance of breaking by accident (wearables, mobile devices)

Best to protect your goods, just because accidents happen.

Absolutely always need protection on this stuff because anything can always happen.