Customer Ratings & Reviews

Guys, I am so happy and proud of myself for buying the 2 year accidental replacement insurance. It's a good investment. I've used it for the first time and the process was so simple. They only ask me one question and I was able to exchange the product with no problem.

Get my products ready to be use. No worries they get it right all the time.

Very informative and super helpful! Highly recommend Geek Squad coverage on every item!

I got this for my Samsung Gear 2 smart fitness watch. After wearing the watch everyday for a few months... in the rain... working... swimming... biking... ect. It finally stopped working. I boxed it up and took it back for an exchange no question asked. Worth it!

The guy that was on the counter was so nice and very helpful.

Awesome! Recommend that everyone get the warranty. My watch was almost 2 years ago and I got a new Galaxy 4 replacement when the steps stopped counting.

So happy with Best Buy products . Only place to get electronics. Customer service is awesome. Will help make sure you understand how to use your product before you leave . And will also make sure that you can protect your product it . With a warranty

I accidently broke my watch running and I was able to go to Any Best Buy and replaced it so fast. Only thing it did not have the same watch. But I upgraded even better at a cheaper price. Accidents happen all the time. It is better to be safe than sorry.

I love this service, i suggest everyone to get …..

So far so good....need to make an appointment to learn more about the watch i bought.

Excellent service, very professional and friendly. They solved my problem. I recommend them.

Always, always buy the warranty so in a couple years when battery isn't working very well you can trade it in for a new one.

So, so, so worth the money spent! One watch stopped working but because of this Geek Squad protection, I got a newer version watch 100% paid for with new Geek Squad protection!!

The Geek Squad has the best customer service. I am so happy with the service.

I bought a Fit bit for my 10 year old daughter for her birthday. I don't usually buy replacement plans but I feel more comfortable knowing if something happens to her Fit bit that we have something to fall back on and are not just out the money for the entire purchase.

They fixed my computer. Way to much inappropriate pictures of myself. I have a hangnail fetish. The geeks helped me realize my problem and I am currently in therapy. Thank you geeks

my fitbit needed to be replaced because the screen had ripped off from the base unit. I walked in, explained the situation and got a brand new replacement without any hassle. This is the type of warranty you buy for breakable things; warranties done right! A+

Such a FANTASTIC buy!!! This smart watch is sooo comfortable and the functions are amazing!

Worth every penny to purchase the extended warranty. I can't tell you how many times I've bought the extended warranty on everything from BestBuy. Best Buy never fails and lives up to its reputation

I alway get Geek squad protection on all my electronics, its great to know that if my device fails I can get it replaced at my local store without having to ship it and wait weeks like other stores replacement plans.