Customer Ratings & Reviews

Good plan easy to change your item to a different one or the same

Love the hassle Return/Exchange Warranty. No waiting or have to be sent out. Replace right there at the checkout.

Always love geek squad takes care of my issues quick

Good value for the price and great service department.

I went to the store for my second galaxy Watch replacement through this program and it was hassle free.

Awesome protection plan. All I had to do is bring it in and they fix or replace it it's just that simple.

Purchased this for a Samsung watch. Gives you peace of mind on damages. But does not cover loss or theft.

HAVEN'T HAD TO USE IT BUT THE GEEK SQUAD HAS BEEN VERY HELPFUL IN THE PAST

This is a need to buy with everything. I have had no problems with enything I have had to return because of it.

We absolutely love having our products covered by insurance.

Geek squad protection is the only way to go! It gives you peace of mind if your product suddenly stops working.

I bought the replacement plan for my Fitbit. Thankful! Band broke and Best Buy replaced Fitbit no questions asked.

Had mine for over a year and returned it with no hassles. I got a replacement shipped directly in just a few days.

I bought the Garmin Venu. It has a long battery life and so far no issues.

Had to use this service after my iMac started having issues. Worked out good.

Everytime I buy a electric from them I get the warranty they good fix

So glad I have the warranty. It has come in handy with the 4 other Pro Fit watches I have had to replace .

I purchased the plan for my Samsung Gear 3 Classic smart watch back in August '17. In January '18 after an update the watch would not charge. I tried resetting it several times to factory reset both within the watch setting and by holding down the power button. I go back to Best Buy and Geek Squad says they are not able to service them and that they will provide me with another watch. I'm over joyed and happy because with my frustration of the watch I was glad to hear good news. Then, I should have known it was a catch. Now you have to purchase a new plan for the new watch. Wait, I can see if I did damage to the watch ok possibly but this is after an update that before my watch was working perfectly fine. There isn't anything they can do because it is a defect with Samsung but they are not covering it, I was told. So of course I paid another 79.00 for the new watch, went home and had Verizon activate the watch. Now, moving forward to today the new one is doing the same exact thing as the old one. Will not charge or it will charge to maybe 40% and then quit saying the watch is over heated and must cool down. At times it is hot and at times it's not. Called Geek Squad and now I have to go to Samsung to have them fix the watch. Before you sale someone a warranty be sure to explain to them what the coverage actually cover. Yes, I got another watch and yes that is great if I was not in the same predicament as before and 79.00 in the whole. Never again will I purchase the warranty or continue to shop at Best Buy.

Not bad, I liked it. Works good, great picture and easy functions . Love it. Would not work without it .

I had no trouble exchanging my Fitbit when it started acting up and the rubber started to peel. Well worth the cost.