Customer Ratings & Reviews

Great experience with the protection plan! My phone and TV broke within the 5 year plan and they fixed / replaced no questions asked. I always get the protection plan at best buy with every purchase due to the positive experience.

Didn't need to use it this time around, but I've used it twice in the past and I am glad I had it! It's a fantastic service to have. My samsung watch just quit working one day. Charged it, went to put it back on and it was off and never turned back on since. I went to the store and they gave me full credit towards another one which I ended up spending a little more and getting the next model up. That was so awesome that I could do that. I figured a watch is something that is with me all the time and accidents do happen. In my case it wasn't even an accident, it just failed. It was still covered.

I lost my charger and left it uncharged for like 4 months. Bought a replacement charger from Amazon. It hasn’t worked right since. Went to YouTube and got it to sync and turn on etc… current it will not charge past 40%. My suggestion is to never keep it uncharged as long as I did and don’t lose the charger. I bought Geek Squad so I’ll get it fixed or replaced.

First time applying for the Geek Squad protection plan but I saw amazing video reviews on YouTube I’ll definitely recommend it.

Good at explaining the warranty and great costumer service

A great add-on gor any product purchased as an open box or brand new. Is a practically no questions asked in order to get quality repairs done.

Accidents happen to any device so i feel good knowing that if something goes wrong with my Samsung watch I have a group of pros who are ready to help me.

Great group of people help me setup my watch and it's working great

Would never leave without it if you buy any item always get it!

They were able to fix my laptop when no one else could! They finished the repairs in a very reasonable timeframe.

Great for any tech issues and troubleshooting. Musr have

Geek Squad fixed it fast and explained everything!

I had a lot of problems with my Fitbit versa 2 and i wished i had gotten a extended warranty with it. But since i recently got a Galaxy watch 8 i wanted a extended warranty for any repairs it needs within 2 years.

Great warranty service for an extended period of time.

Great protection plan, you just never know when accidents will happen, and they will. Having the protection gives you peace of mind.

I bought this for my wife new samsung watch. I think is a must and they will respond promptly

I had an excellent experience with the delivery service. The package arrived on time and in perfect condition. The tracking updates were accurate, and the delivery person was professional and courteous. I was impressed with how fast and efficient the entire process was, and I will definitely use this service again in the future. Highly recommended for anyone looking for reliable and timely delivery!

Outside in the garden? Hopped up on the Zero Turn? Dropped watch and see a little chippie? GEEK SQUAD has it covered..no worry!

I am a former Best Buy associate in the computer department and Geek Squad, and as such when I would sell a Laptop, tablet, or anything portable I would always highly recommend getting the Geek Squad Black Tie Protection (not sure if it's called that anymore but that's what I know it as). When it comes to technology that is very portable accidents happen and no matter how careful you are, things happen. I used to get the Accidental coverage on my cell phone until they changed it to a $99 deductible, and decided to move to Square Trade for my cell phone coverage. With the Moto 360 coverage there is no deductible which is very attractive when it comes to something that can be banged against a wall without meaning to. Being a wearable piece of technology you have to consider that after a while you will forget that it's there and might hit the watch face against a wall, or another hard object and even with the Gorilla Glass something can scratch or crack the display and having the replacement plan is essential to having to spend another $400 on a new watch. This is why I recommend getting the Black Tie Protection on Smart Watches because you just don't know what can happen when you need it most. $60 for 2 years of piece of mind is well worth it.

The wait was a bit long, but the service was good and fast.