Customer Ratings & Reviews

I have purchased the Geek Squad protection on a number of items, and thankfully, I have only had to have one or two of those repaired. I have never had a problem with their service. They're always friendly and professional.

Love all of the amazing features. Having the Google Assistant is incredibly handy...

Fitbits can can be persnickety, especially if you work out a lot. I have had to replace mine at least four times. With the protection program you get a replacement no questions asked. I highly recommend this product.

Haven't had to use it so far but have utmost trust in geek squad

Service was fast and device has worked great since itnwas repaired. Worth the purchase as it would have cost me 4× the amount of the original purchase

The Geek Squad has been a great investment for the protection of my electronics. BestBuy has done a solid service to customers.

Excellent Warranty they refund me the money back since they didnt have the same one and all other where more expensive

The new way that Best Buy handles returns if you purchase the warranty is pretty good. When I had problems with my son's fitbit not holding a charge, they exchanged it with no hassle, no questions, just the replacement product.

Easy to use if you need the accident protection. Great people to work with.

The Geek Squad is amazing and always there for me when I need them.

Buy my smartwatch and added extended warranty for a fraction of what it would cost to fix it or replace it. Definitely, this is why I'm a loyal best buy customer, because of their warranty and world class customer service

Hopefully we wont have to use it but its great we have the option if need be.

The strap is worth the change alone and the software is nice.

I’m clumsy. I drop things all the time. I remember losing my phone so i attempted to use my tablet for music. Well it fell off the bathroom sink and totally cracked all over. Best Buy replaced it not charge!!!!

always nice to have protection on items like watches in case something happens to them

The 2-year Accidental Geek Squad Product Replacement simply gives me peace of mind should something happen I can get it replaced. Definitely something worth considering that could save you a lot of money down the road.

The protection plan is a most despite what others say. I always get a plan when I buy electronics from Best Buy, specially if they are expensive.

This is totally worth it for peace of mind on expensive equipment.

Never had to use it, but definitely worth having if you're prone to accidents.

The Best Buy warranty is a definite for any product. I have used it once before to repair a microwave. The parts were shipped to the house prior to the Geek Squad arriving, so the microwave was repaired in one visit.