Customer Ratings & Reviews

Didn't need to use it this time around, but I've used it twice in the past and I am glad I had it! It's a fantastic service to have. My samsung watch just quit working one day. Charged it, went to put it back on and it was off and never turned back on since. I went to the store and they gave me full credit towards another one which I ended up spending a little more and getting the next model up. That was so awesome that I could do that. I figured a watch is something that is with me all the time and accidents do happen. In my case it wasn't even an accident, it just failed. It was still covered.

I like it since it protects my purchases I recommend it

Good product to protect my purchase I think it is worth

You definitely want to add this to your electronic purchase! Comes in handy for the unknown.

I had an excellent experience with the delivery service. The package arrived on time and in perfect condition. The tracking updates were accurate, and the delivery person was professional and courteous. I was impressed with how fast and efficient the entire process was, and I will definitely use this service again in the future. Highly recommended for anyone looking for reliable and timely delivery!

I'm not going to lie to you, the protection plans are one of the things that keep making me come back to Best buy to purchase my more expensive products. Anytime I've ever had an issue with anything covered by the protection plan they were quick to MAKE IT RIGHT. I've had to use protection plan on two computers, four Samsung watches, and a pair of Bose headphones. In each case Best buy either replaced with the same product or even allowed me to upgrade when the same product was having problems. I know that the value the protection plans can sometimes be extremely expensive on the more pricier products, but trust me... you're very happy you bought it when you need it. As long as Best buy doesn't get too greedy with the protection plan price I will probably continue buying my products from your store.

While on active duty my watch broke and they replaced it within minutes.

Definitely recommend on things that you buy there not because they are bad but sometimes we just don’t like how they work and they’re very good about taking things back

Worth the $$!! Got it for my kid, but I ended up breaking the product. Took it to Best Buy and the geek squad was professional and efficient. Highly recommend

Beautiful watch. Fast. Easy to use. Hubby loves it

I threw this on a Samsung Galaxy Ring purchase because I had doubts. Turns out I was right. The battery on it died in six months. It was super easy to get my money back, but it was store credit. There's no way to repair the ring and I decided I didn't want to risk another failure, so all I could get was credit to a store I don't normally shop at. Better than a piece of worthless e-waste, but not what I really envisioned. Read the terms and make sure you know what you are and aren't getting for whatever you cover.

When i buy something where a extended warranty is needed I always purchase the warranty

Love my galaxy 5g pro watch. Staff was very helpful when I had a problem with my previous watch. They were very helpful with my exchange

no question ask at the time to request the guareantee

Geek squad is always amazing. Always willing to help.

Whether asking questions, ordering online, or making in-store purchases, the customer service with a smile is something I can always count on. Quality products, great prices and protection plans, (shout out to The Geek Squad) & stellar customer service. Now, ask yourself: Does it make sense to go anyplace else? Wait until no one is looking to answer, though.

It’s good in case of a accident or defective product.

Havent had to use it yet for my portable charger but its there if I need it

Geek Squad offered to repair my old Galaxy Watch 4 when it wasn't working or I could have it returned for a defect under the policy and get it pretty much replaced at full value. I was able to opt for a return of my old model 4 since it wasn't connecting and the replacement paid of an upgrade to the Galaxy Watch6 and a new protection policy. Well worth it in my experience!

Only needed it twice over the many years and buy, but the peace of mind it gives is great. The two times I had an issue the exchange process was so easy!