Customer Ratings & Reviews

Agents are smart and always helpful and want to give you the best service. I have never had a bad experience. They strive to fix your issue and answer all your questions.

I have been very happy with geek squad services. They sent out a more than qualified technician and it was great service.

I had purchased 2 fit-bit's in 2015 for Christmas for me and my husband. We wore them daily and after 14 months we noticed that the bands were starting to bulge . We took them back to the store where we bought them and without question they replaced them with the new upgraded ones that fit-bit came out with. I am really glad that I bought the 2 year warranty! I also bought the warranty for the new fit-bits as well.

I love it it great I recommend to others people to buy

Second watch and its great for health tracking and being connected to my phone.

I much need this. Numerous watches without warranty and they don't last any time. Then tossed in drawer. Wanted to cover this one. My clerk Marshon took such wonderful care of me. He helped me connect the watch to my phone, explained some of the major features of the phone. He was truly great!

Not that I been able to use all of the excellent services that geek squad offers, I'm sure they'll be there when I need it.

Added on geek squad protection plan to my Oring. I think it’s helpful as if it breaks within two years I can replace the ring.

The service is excellent . I havé uses the service for Mayor Appliances and I am satisfied with the rapid response . And excellent repair of them

Very helpful and polite. Helped me get a better watch because mine was nit working properly anymore. Helped me found a solution to my watch problem.

When previous fitbit HR was loosing parts and no longer held decent charge out of warranty only option with fitbit was to purchase new item. Decided with new fitbit via Best Buy for Fitbit Charge 2 and opted for 2 year warranty in case any problem may simply bring in to return. In this case decided extra warranty was worth easy of return rather than dealing with manufacturer again.

I purchased this plan to cover an Asus Zenwatch 2 and I am convinced to purchase additional coverage on ANY purchase from Best Buy at this point. The watch stopped working just over 1 year from when I bought it. Rather than losing the money, I was able to get my money back and put toward something else - being as though they no longer sold the iteration of the smartwatch I'd initially purchased.

I always get Geek Squad protection. This protection gives you peace of mind to know your product will covered and or may be replaced if it cannot be fixed by them. Also, great protection if financing on Best Buy Credit Card, while not having to pay intrest. If you are trying to pay off a large purchase intrest free, it could set you back then you may have to pay the intrest occured.

The geek squad insurance is the best thing ever!!! I will not buy any type of electronic without getting this protection plan. I've had issues with Fitbit and was able to get a new one right on the spot. When my product was no longer available, they upgraded me for free and was still able to carry over the protection to the new device. I recommend everyone get this protection when purchasing electronics.

The watch is amazing the gps is precise, I am able to receive notifications, although not able to make calls it does let me know of any incoming calls.

Good customer service at Germantown store 10 of 10

Love my garmin! It provides everything i need and its so encouraging. I enjoy the workouts that are already included in the app! Great buy!

Purchased the service plan and actually had to use it. Watch stopped working 18 month later and the plan replaced the watch at the price I paid, which was higher than the current price.

Good for the time helpfull and good people's i guess really i get mess with every time im i. The store

The agents explain the option to my Apple Watch and assist to request my order.