Customer Ratings & Reviews

I have never had a problem with Geek Squad always helpful.

The service was perfect. I came in with the watch, went to the counter and explained to them what the problem was. They confirmed my information, went and got a new watch off the shelf and changed it out. No problems at all.

Worth every penny. Watch broke. No questions asked. Gave me money back to buy a new watch. Store credit but good enough.

Great price for the services and must have for any electronic!

I purchased extended warranty on my watch! After about 6 months it quit charging! Took it back and was given a new watch to replace! If I didn’t get extended they would have pro rated price with replacement that had been worked on 2nd hand... well worth extended service plan!

Geek squad protection is a must for smart watches. If anything goes wrong with the watch within 2 years you can trade it in for a new one. Great piece of mind!

Love it i always get it for all my best buy appliances cause accident happen

Battery starts running low too early in the day after only 20 months, or having weird software issues that you cant fix. This allows you to just swap to a new one for the price on the plan, awsome

I am not gentle on my fitbit. Not for lack of trying but sometimes I forget I have it on while doing and oil change, or it gets caught in a rubber glove at work. If anything happens to it I know the people at Best Buy will take it back no questions asked and I get to walk away with a new one.

Good buy , recommend, been with it for 2 years can complain

Best service ever, fast an accurate; Is there a problem the are gone to found it

I ABSOLUTELY Love this Service! I have purchased it about 3-4 time now. Each time I've purchased a Fitness Watch I got it and Thank GOD I did, it has come in handy for about 2 times. You never know when it will be Needed!

Excellent service, very professional and friendly. They solved my problem. I recommend them.

I have been purchasing the 2 year plan for printers since 2010. And if it fails I take it back to Best Buy. I get credit for what I paid and then choose a newer printer with more features usually for less money. Recently had a FitBit fail so the credit went to a new model that was better.

I have a few products that I have had to either call Geek Squad about or come in and see a Geek Squad member in store. Every Geek Squad member has been extremely knowledgeable, helpful and kind. The protection plan is definitely worth it.

Its nice to be able to have a protection plan in case something happens

Such a FANTASTIC buy!!! This smart watch is sooo comfortable and the functions are amazing!

not great for phones unless its iPhone or Samsung. For any other device like Google Pixel, they don't do part swaps, they want $199 service fee to replace it. Phone itself, by the end of the 2 years is already that price for the refurbished (which is what they send you). Really no point.

Geek squad protection is one of the best things to have on any item. I get it in every product from Best Buy I buy and I’m considering total tech.

I am so pleased with the Geek Squad they are so knowledgeable. Geek squad also installed my tv and were very kind and professional, they did an amazing job, so happy I tried them out. I will definitely use them again.