Customer Ratings & Reviews

Had to return my first Fitbit Charge HR because it would not hold a charge for no more then 2 days. Went back and made an exchange with no problems.

Love geek squad protection. So easy to use when products are purchased in store.

Excellent Excellent Excellent Excellent Excellent Excellent

worth the money, if your watch stops working, geek squad will try to fix it or replace it

Makes you life easier like it should! Best way to protect your device

Great service to have if you shop with best buy often. Especially with purchasing major appliances.

I love having the protection plan that Best Buy out 1st on any product that I purchased from them.

Highly recommended, BB will replace the watch completelyrics if the watch is falling apart. Must have...

They always take care of items at Best Buy. The geek squad is very helpful and are fast with repairs.

Looks great. Easy to set up. Easy to use and understand.

It pays to have the protection plan my watch gave out on me right before my plan ended and I took the old one in and Best Buy took care of me

The last product that I had geek squad insurance on was my last cell phone. They replaced it no problem. I thought it was worth having the insurance.

Great!! I m an electrician and use my watch every day ....of course I recommend this protection....

Definitely well worth the money apent. If any problem or malfunction best buy has always been very gracious with returning or exchanging products.

Geek Squad offers great protection plans!!!! What other way to go other than inhouse! They rock!

anyways need warranty to help replace items. Would highly recommend

We always purchase the peace of mind of Geek Squad Protection. May never use it, but it is tremendous to have when one does need it.

I replaced a Fitbit Blaze with this product after the Fitbit battery began to fail. Love the look of this watch. I liked ( and still like ) the user interface. Rotating the dial is quick and intuitive enough that you figure it out quickly. There are a respectable number of nice looking watch faces available. As a timepiece, I'd give it two thumbs up. The praise drops off after that I'm afraid. Battery life is disappointing at best and in my case, dropped off to down right unacceptable after only 5 months. Samsung was good about getting the battery replaced. They did that in much less time than they specified. I think it was out for repair for less than a week. I think that is pretty good anymore. We've heard of or experienced service that took way longer than estimated. I'd give Samsung good marks for their service and quick response. Back to the S3 as a product. As a fitness tracker, it was disappointing. It counted steps well enough, no particular complaints there. I wore my Samsung and my old Fitbit at the same time on a long walk, and they were within a few percent of the same count. The heart rate monitor was a battery hog, and I ended up following on-line advice and just turned it off. But...doesn't turning it off defeat the purpose of a fitness tracker. Heart rate was not important to me, so I did not particularly miss it. To others, it may be a deal-breaker. The Samsung was horrible at counting stairs. The 4 months I owned it stair counts were often zero. The real eye-opener was walking up a mountain trail at Rocky Mountain National Park. My wife's Fitbit counted well over 100 flights of stairs climbed, the Samsung...12 flights of stairs. No joke, it said I climbed 12 flights of stairs. This was a constant source of irritation and to me, and a real failure of the product itself. Even with the replacement battery I was finding myself charging it overnight, and then again in the early afternoon. Of course if its on the charge overnight, it can't do any sleep tracking either. Sleep tracking was another thing that seemed underdeveloped on the product. Not near as much information on the S3 as the Fitbit. In the end, I decided to return it. Too many compromises. Too many feature didn't work well...or at all. Battery life was unacceptable. All of this is too bad, because it is still a great looking product with a slick user interface. I just can't recommend it. Others have had better luck with this product. Maybe you will too. Don't expect too much if you are coming over from a Fitbit or a Garmin.

I love how I don’t have to worry about !! Protection it’s the best !! Highly recommended

Buying the extra protection is so worth it. I've learned it's better to be safe than sorry, always great to have